Hello, I'm sorry you are experiencing trouble with your internet connection to include packet loss and intermittent connectivity. I'd like the opportunity to assist you; however, the public forum isn't suited to protect the personal information I will need to do so. Please email us at Cox.Help@cox.com. In private communication, please include your full name, complete address, and details of the issue as this message will not be connected to the communication unless you include the link to it. Thank you.
I called Cox this morning. I got transferred 7 times, and had to explain my situation almost each time, which resulted in absolutely nothing. There is a technician scheduled to come out tomorrow, at which they will likely tell me "nothing is wrong". I will be waiting until I hear back from someone regarding my FCC complaint. Thank you!
What modem do you use? When you lose internet, what does the indicator light/lights show on the device?
