Bumping this.
Since posting this, i've worked with the social media team to once again get a technician out. The social media team asked for ping tests and trace routes using multiple programs (WinMTRs and PingPlotter). I did that, showing them loss/latency spikes as well as failed jumps generally 1st/2nd. I also showed them a bunch of pictures using the Cox "Elite Gamer" software, showing spikes, loss, and completely unstable latency.
They sent one technician, who explained they don't really see anything at all, supposedly the line from the box to my home was ok, and from the box on my home to the room it's leading to is ok. The modem is also apparently ok. He explained though, JUST INCASE, he's going to have a higher level engineer come to "certify" the nodes (or something along those lines). The next technician came out and immediately starting checking things. Once finished, he explained that he was able to see packet loss on the downstream node as well as failed transmits (I think that's what he called them). And also, explained there was also some instability on the upstream node, but the night crew was going to have to take care of that. He explained he "made some changes" to the downstream node, and I should see a noticeable difference.
My internet was working beautifully for about 6 hours. Then, the problems came back that same night, same issue. Checking through "Elite Gamer" while trying to play something, I saw constant spikes, unstable latency, and random loss. This was while being "activated" in Elite Gamer, or not. It doesn't matter.
TLDR; Internet, of course, is still not fixed.
