Potential Class Action - Phoenix/North Phoenix Arizona Internet Instability
For those looking for an update on this.
Long story short. I was basically told there is nothing they can or will do about it. There's an upgrade scheduled in my area for sometime January 2022.
My internet is still completely unstable, continue to have the same issues as before. I was at least able to get my bill a decent chunk cheaper in the meantime but, at this point, I am so frustrated that there is nothing that can be done that i'm at a loss of words. After years of reliable service, I feel let down and just blown away at the lack of care of getting their infrastructure upgraded. Best part is, they're just upgrading a node, they're not even bringing fiber to my neighborhood, even though a tract a few blocks away had it installed.
The moment a new service is available, this secondary line i'm going to try with Century Link (crazy I have to go back in time to potentially get decent service), or low-latency Starlink becomes available, I will immediately be moving away from Cox.