pop.cox.net is suddenly timing out.
When receiving email pop.cox.net is timing out. It was working fine even a short while ago. Anybody else having the same problem?
Forum Discussion
I am also having issues with email connecting to pop.cox.net. Also, when I attempt to ping the "pop.cox.net" address, the ping fails with 100% packet loss.
It is currently 11:59 ET on 12-August, so this maintenance should have completed several hours ago. Is this not completed, or is there a new issue?
@Sburroughs6, Are you able to access your email at cox.com? -Allan, Cox Support Forums moderator.
Yes, I can check email using the webmail on cox.net. I orefer to use my local email client, Windows Live, which was working fine yesterday, but not this morning. I have double-checked all my settings, everything is exactly like it was prior to the Cox maintenance window. I called support and they insisted on repeating all the checks I had already done, and decide the problem was with Windows Live, because they did not see any issues logged in their system for email servers. This is a ridiculous determination, sa the only change since yesterday was Cox did a mantenance Window. Given that I am not the only person today to be postying about this, obviously something is wrong on the email server side.
I'm still having the problem. I called Cox tech support Wednesday evening 5 pm PT, and a ticket was opened at that time. My ticket was definitely logged because about an hour ago I got a email "survey" relating to my experience with tech support.
Yep. It's not working for me either in NW FL. I can send emails but none are coming in.
- @Gary Lee, Are you getting any error messages? -Allan, Cox Support Forums Moderator.
Completely agree. Seeing the same issue.
Used command: nslookup pop.cox.net
and it returned ip address: 146.20.147.245
Then used command: tracert 146.20.147.245
and of course it looked here, there, and everywhere and eventually timed out here:
In browser, entered URL: https://rdpguard.com/free-whois.aspx?ip=146.20.147.245
which indicates it's hosted by "Rackspace Hosting".
Fix it! Hanging paying customers out to dry for an extended period of time like this is beyond outrageous. Since Cox no longer supports creation of new email accounts and only "supporting" "old" email accounts, I'm sure we can expect more of the same. Time to consider the options, and not just for email.
