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MissiThom19's avatar
MissiThom19
New Contributor
2 months ago

Poor Service

I work from home and every day for the last 4 days COX internet has been intermittently down throughout the day and I am unable to do my job. 

I know Century Link and Google are installing in my area. This is not much of an incentive to stay with COX when they come knocking on my door. 

What type of reimbursement do we receive for this disruption of service?  

 

packet loss

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  • SharielH's avatar
    SharielH
    Moderator
    2 months ago

    Hi MissiThom19, 

     

    I am sorry you've been having issues with your service. This is not a question the community can answer for you. We'd also like to help with your service issues in the process. Please send us an email to Cox.Help@Cox.Com with your full name, address and link to this forum.