Poor connection quality for the last week
I've been struggling to diagnose this issue and I'm unsure where to go with it. I have an Arris SB6183 that has been going fine until recently. Here is the data from my modem:
Downstream
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Forum Discussion
If you run a TRACERT through command prompt (One line of text , Easily Googled) You can see where you packets are getting dropped. You'll notice that no Cox Tech will EVER mention this test. It can provide proof of NETWORK issues outside your home, and they would rather not spend money to maintain their infrastructure.
Once you run the tests, If you notice the issue is dropping around the Cox Nodes , Take screenshots and submit an FCC and FTC complaint form.
Cox is a utility provider that MUST operate under federal guidelines... And inconsistent service will only be address if YOU can pinpoint the issue because the techs wont run the most basic of test.... You'll notice they give you PLENTY of reasons for poor signal, without ever testing for packet loss. My personal favorite lie was "Noise or ingress on the line"
I wasted 6 months, had 7 technicians to my home, hundreds of phone calls.... Come to find out the issue was with a node in the Los Angeles area dropping tons of people in South West Region (Cali, NV, AZ) Seems weird that NOT ONE of the techs I spoke to mentioned this test...even weirder that ALL techs who refused to document/acknowledge the packet loss and tracer results...
Once I had the screenshots submitted to FTC & FCC... Node was resolved in less than a week. Probably just a coincidence though.
