Forum Discussion

Nisha's avatar
Nisha
New Contributor
4 years ago

Planned Outage

This is the absolute worst possible time for a planned network outage. 7am to Noon, Really!!?? I work from home and have back to back virtual meetings. Thanks. This is the second outage in my area in the last 3 months. Planned or not. Ugh

ConnectionLoss
  • Allan's avatar
    Allan
    Moderator
    4 years ago
    @Nisha. I can certainly understand your frustration with loss of service and it is important that we limit such issues. In some cases, we do have to take the service down during normal business hours in order to complete needed work, maintenance, and upgrades. We appreciate your patience while we work to complete the required work in your area. -Allan, Cox Support Forums Moderator.