Hi DArizona,
I completely understand your frustration at not being able to create new email accounts, however in recent years, fewer customers have taken advantage of a Cox Email account, so we decided to better serve our customers, as of August 15, 2019, we no longer offer the ability for new and existing Cox Internet customers to create new Cox Email accounts. Our customers with Cox Email accounts created prior to August 15, 2019, will continue to receive support for those email accounts.
To help you further troubleshoot this issue with your email account, please reach out to us at cox.help@cox. com Please include a link to this Forum message.
Thank you,
Mike J.
Cox Forums Support Moderator
