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kylewyle's avatar
kylewyle
New Contributor
4 years ago
Solved

Paying for gigablast and only geting 5-10mbps with wired connection

I just moved to a new house and part of picking this house was that it had high speed internet available. I was told that it would be no issue for me to get gigablast so that is what I went with. Well we just moved in and I'm only getting 5-10mbps download and that is when it is actually working. I've been told by cox that it is a node issue for my area but according to the people that live around me Cox is unwilling to come out and fix it. I have filed a FCC complaint and am waiting to here back.

  • Have them swap the panoramic modem out for a different manufacturer. The new one received had no wireless built in but solved the speed issue entirely. 

1 Reply

  • laragoza's avatar
    laragoza
    New Contributor

    Have them swap the panoramic modem out for a different manufacturer. The new one received had no wireless built in but solved the speed issue entirely.