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Jason_England's avatar
Jason_England
New Contributor
6 years ago

Paying for Gigablast - getting less than 10% of that for months now

Been a Cox customer for ~ 13 years since I've lived in NW Las Vegas. Never had too much trouble from them. In early December moved into a new house and "upgraded" to Gigablast package. Ever since t...
Jason_England's avatar
Jason_England
New Contributor
6 years ago

Should add - my upload speeds are almost always decent. Mid-30s. It's only download speeds that are crazy slow. Right now I'm under 3 Mbps download. If I'd just started having those speeds I'd attribute it to Covid-19 stay-at-home orders. But I've had this problem (and yes, those poor download speeds) for almsot 4 months.

KevinM2's avatar
KevinM2
Former Moderator
6 years ago
Hi Jason, I am including some additional troubleshooting information that I think might be helpful.

www.cox.com/.../achieving-gigablast-speeds.html
www.cox.com/.../understanding-speed-test-results.html
www.cox.com/.../extend-wifi-range.html

For additional support, please include a link to this forum thread and email us at cox.help@cox.com. Your modem levels are withing specifications, and I'm not seeing any packet loss or other signal issues present at this time. -Kevin M. Cox Support Forum Moderator