Well I had ATT installed yesterday. Night and day difference. Zero lag or latency issues anymore. Latency to the servers is a fairly rock solid 26ms.
Hi Chris,
Not sure if you're trolling but in that ping plotter there is .4% PL across the board and 2.5% shown at the hop I'm talking about. The .4% across the board leads my to believe a weak connection to my modem. The MTR shows minor packet loss at the hop I'm talking about as well. Happens intermittently which is frustrating when playing video games online. Also there is a good amount of jitter and ping spikes intermittently. All of these things are EXTREMELY noticeable when playing Rocket League.
I need to mention that my connection did improve after removing the splitter and installing a coupler. Things are better and I'm not seeing constant T3 timeouts on the log. Before I was at ~5% PL at times but now it seems to be <1%.
Here is another ping plotter over a 30m period which shows a large amount of jitter and ping spikes all of which are noticeable in Rocket League.
In the past I have had issues with streaming YouTube TV and Netflix. I'd often have times where the quality would drop out and pixelate and then come back. I would often get ~5-10mbps upload instead of the 35mbps advertised. Right now I am sitting around 33mbps since removing the splitter. I need my upload since I often WFH.
Here is also the latest event log from the modem. Fairly quiet until this morning when I got a T3 timeout.
| 02/14/2020 07:42 | 2436694061 | 5 | "Dynamic Range Window violation" |
| 02/14/2020 07:42 | 82001100 | 5 | "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;" |
| 02/14/2020 03:39 | 82000500 | 3 | "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;" |
Trust me when I say this. I have done the same thing you are doing right now with more evidence with the spikes and packetloss but hear me out.. They wont tell you there is a problem. They are playing blind. I had to battle with them for a good month with clear evidences yet they sway or ignore the obvious loss from their servers. There's a lot of us having the same problem but Cox isn't doing anything. I hope you can fix your issue though and good luck fighting with them.
It is frustrating to say the least. They said they are seeing noise on my line so they are coming out this morning to take a look. I'll report back. I'm hoping they can fix or at least minimize the issue because I really miss playing multiplayer games comfortable like Rocket League and Apex Legends.
Below is a traceroute example from what I came from. I had my brother do a traceroute to the server. I miss this internet.
Packet loss and ridiculous latency on your last hop and still "we don't see anything wrong" Now I know that saying is company policy.
