Forum Discussion

Cox_User_Who_Ne's avatar
Cox_User_Who_Ne
Contributor
7 years ago

Packet Loss Southern California (Fortnite)

I've had a technician come in he did nothing, then he said he'd send out a field expert. Of course this did nothing as well. I have been wrestling with this issue for almost 3 months now please help!

  

There's a ping plotter from my modem

  • Hi Cox User Who Needs Help. Do you only have this issue with Fortnite? - Lisa - Cox Support Forums Moderator
    • Cox_User_Who_Ne's avatar
      Cox_User_Who_Ne
      Contributor

      I only see it visibly with Fortnite, but I believe it is associated with a bundle of websites. 

    • Cox_User_Who_Ne's avatar
      Cox_User_Who_Ne
      Contributor

      I believe it is connected with AWS, here is a tracert to AWS west (52.42.109.244)

      over a maximum of 30 hops:

      1 <1 ms <1 ms <1 ms 192.168.1.1
      2 16 ms 9 ms 10 ms 10.71.32.1
      3 18 ms 9 ms 9 ms 100.120.104.132
      4 11 ms 12 ms 25 ms 100.120.104.12
      5 36 ms 12 ms 19 ms 68.1.1.167
      6 10 ms 11 ms 14 ms 52.95.218.216
      7 36 ms 20 ms 25 ms 54.239.102.66
      8 10 ms 19 ms 13 ms 54.239.102.73
      9 36 ms 35 ms 39 ms 54.239.42.118
      10 * * * Request timed out.
      11 48 ms 53 ms 38 ms 52.93.13.6
      12 35 ms 44 ms 49 ms 52.93.12.249
      13 58 ms 60 ms 75 ms 52.93.12.248
      14 38 ms 36 ms 37 ms 52.93.13.25
      15 37 ms 54 ms 36 ms 52.93.240.77
      16 * * * Request timed out.
      17 * * * Request timed out.
      18 * * * Request timed out.
      19 * * * Request timed out.
      20 * * * Request timed out.
      21 * * * Request timed out.
      22 * * * Request timed out.
      23 * * * Request timed out.
      24 * * * Request timed out.
      25 * * * Request timed out.
      26 * * * Request timed out.
      27 * * * Request timed out.
      28 * * * Request timed out.
      29 * * * Request timed out.
      30 * * * Request timed out.

      • Becky's avatar
        Becky
        Moderator
        I duplicated this trace, and I also see a slight increase in latency at 68.1.1.167 (your hop 5). This is due to normal ICMP deprioritization. Your traceroute hits the Amazon Web Services (AWS) servers at hop 6. The timeouts once the traceroute reaches the AWS server are expected. Not all AWS servers return ping requests; they block ICMP packets for network security reasons. -Becky, Cox Support Forums Moderator
  • JoshieA's avatar
    JoshieA
    New Contributor II

    Im having the same packet loss issue! Glad im paying for premium internet and get this level of service.

    • ChrisL's avatar
      ChrisL
      Former Moderator
      @JoshieA

      Looking at your connection, I 'm not seeing anything up to that point that indicates a problem. If you want to try and collect some trace routes or pingplotter data we can see if anything turns up there.

      -Chris
      • sjo102784's avatar
        sjo102784
        Contributor

        Out of curiosity, what metrics are you analyzing when saying "looking at your connection"?    Also, time of day likely matters when checking for packet loss.  For instance - when you check someone's connection at 11AM on a Thursday, it will probably be much less likely to be problematic than checking at, say 8PM on a Thursday.