I've had a technician come in he did nothing, then he said he'd send out a field expert. Of course this did nothing as well. I have been wrestling with this issue for almost 3 months now please help!
There's a ping plotter from my modem
I only see it visibly with Fortnite, but I believe it is associated with a bundle of websites.
I believe it is connected with AWS, here is a tracert to AWS west (52.42.109.244)
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 16 ms 9 ms 10 ms 10.71.32.1
3 18 ms 9 ms 9 ms 100.120.104.132
4 11 ms 12 ms 25 ms 100.120.104.12
5 36 ms 12 ms 19 ms 68.1.1.167
6 10 ms 11 ms 14 ms 52.95.218.216
7 36 ms 20 ms 25 ms 54.239.102.66
8 10 ms 19 ms 13 ms 54.239.102.73
9 36 ms 35 ms 39 ms 54.239.42.118
10 * * * Request timed out.
11 48 ms 53 ms 38 ms 52.93.13.6
12 35 ms 44 ms 49 ms 52.93.12.249
13 58 ms 60 ms 75 ms 52.93.12.248
14 38 ms 36 ms 37 ms 52.93.13.25
15 37 ms 54 ms 36 ms 52.93.240.77
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Im having the same packet loss issue! Glad im paying for premium internet and get this level of service.
Out of curiosity, what metrics are you analyzing when saying "looking at your connection"? Also, time of day likely matters when checking for packet loss. For instance - when you check someone's connection at 11AM on a Thursday, it will probably be much less likely to be problematic than checking at, say 8PM on a Thursday.
