I duplicated this trace, and I also see a slight increase in latency at 184.108.40.206 (your hop 5). This is due to normal ICMP deprioritization. Your traceroute hits the Amazon Web Services (AWS) servers at hop 6. The timeouts once the traceroute reaches the AWS server are expected. Not all AWS servers return ping requests; they block ICMP packets for network security reasons. -Becky, Cox Support Forums Moderator
Looking at your connection, I 'm not seeing anything up to that point that indicates a problem. If you want to try and collect some trace routes or pingplotter data we can see if anything turns up there.
Out of curiosity, what metrics are you analyzing when saying "looking at your connection"? Also, time of day likely matters when checking for packet loss. For instance - when you check someone's connection at 11AM on a Thursday, it will probably be much less likely to be problematic than checking at, say 8PM on a Thursday.