Forum Discussion

AnonymousCompla's avatar
AnonymousCompla
New Contributor II
2 years ago

Packet loss of 2-5% on all devices

Yes I have tried two different splitters and a single male-to-female single connector to only one outlet in the apartment. The packet loss is less noticeable on certain days and more on others. I have tried unplugging the modem/router I have from Cox. I do not want a technician in my home. The problem is obviously outside the apartment. The power levels and SNR was better a month ago when I checked. The lowest power level used to be around -7 dBmV on Channel 1. Can yal come fix your box or cables or whatever? I'm tired of these excuses. Its not the modem, its not the splitter, and its not me. Fix your connection Cox. This is affecting our ability to work from home and is costing us hundreds of dollars which I know you will not pay us for.

With splitter:

Downstream
Channel Bonding Value
Index
29
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
30
31
32
159
Lock Status
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Frequency
849 MHz
681 MHz
687 MHz
693 MHz
699 MHz
705 MHz
711 MHz
717 MHz
723 MHz
729 MHz
735 MHz
741 MHz
747 MHz
753 MHz
759 MHz
765 MHz
771 MHz
777 MHz
783 MHz
789 MHz
795 MHz
801 MHz
807 MHz
813 MHz
819 MHz
825 MHz
831 MHz
837 MHz
843 MHz
855 MHz
861 MHz
867 MHz
300000000
SNR
41.4 dB
35.8 dB
36.3 dB
37.0 dB
37.9 dB
38.8 dB
39.3 dB
39.8 dB
40.4 dB
40.6 dB
41.0 dB
41.3 dB
41.5 dB
41.6 dB
41.8 dB
41.7 dB
41.9 dB
41.9 dB
41.8 dB
41.8 dB
42.0 dB
41.9 dB
41.6 dB
41.9 dB
41.6 dB
41.7 dB
41.7 dB
41.4 dB
41.3 dB
41.0 dB
40.5 dB
40.5 dB
46.4 dB
Power Level
-2.2 dBmV
-10.1 dBmV
-9.5 dBmV
-8.6 dBmV
-7.6 dBmV
-6.4 dBmV
-5.9 dBmV
-5.2 dBmV
-4.4 dBmV
-4.3 dBmV
-3.7 dBmV
-3.4 dBmV
-3.1 dBmV
-3.0 dBmV
-2.7 dBmV
-3.0 dBmV
-2.7 dBmV
-2.5 dBmV
-2.5 dBmV
-2.3 dBmV
-2.2 dBmV
-2.2 dBmV
-2.4 dBmV
-1.9 dBmV
-2.3 dBmV
-2.0 dBmV
-1.8 dBmV
-2.0 dBmV
-2.2 dBmV
-2.5 dBmV
-3.1 dBmV
-3.0 dBmV
3.5 dBmV
Modulation
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
OFDM
Upstream
Channel Bonding Value
Index
1
2
3
4
Lock Status
Locked
Locked
Locked
Locked
Frequency
36 MHz
30 MHz
24 MHz
17 MHz
Symbol Rate
5120
5120
5120
5120
Power Level
41.5 dBmV
41.0 dBmV
40.5 dBmV
40.5 dBmV
Modulation
QAM
QAM
QAM
QAM
Channel Type
ATDMA
ATDMA
ATDMA
ATDMA
CM Error Codewords
Index
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
Unerrored Codewords
16745512
27446304
30041895
30086793
30093861
30097736
30103575
30109417
30114543
30119131
30123647
30129263
30132822
30137238
30144935
30149608
30154367
30159068
30163916
30163188
30168964
30173907
30179651
30184819
30189955
30195440
30201179
30206704
30212523
30217378
30235227
30215276
16745512
Correctable Codewords
2597457
0
575
592
540
554
557
547
560
670
602
595
1001
1238
567
580
637
559
604
624
591
607
593
606
629
560
595
562
533
536
525
570
2597457
Uncorrectable Codewords
80
0
1987
1779
1817
1730
1746
1739
1693
2030
1940
1963
2840
3155
1933
1953
1901
1920
1947
1932
1942
1976
1973
1869
1846
1875
1830
1861
1863
1852
1892
1684
80

With male/female single connector:

Downstream
Channel Bonding Value
Index
29
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
30
31
32
159
Lock Status
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Frequency
849 MHz
681 MHz
687 MHz
693 MHz
699 MHz
705 MHz
711 MHz
717 MHz
723 MHz
729 MHz
735 MHz
741 MHz
747 MHz
753 MHz
759 MHz
765 MHz
771 MHz
777 MHz
783 MHz
789 MHz
795 MHz
801 MHz
807 MHz
813 MHz
819 MHz
825 MHz
831 MHz
837 MHz
843 MHz
855 MHz
861 MHz
867 MHz
300000000
SNR
40.9 dB
34.9 dB
35.4 dB
36.3 dB
37.2 dB
38.2 dB
38.7 dB
39.2 dB
39.7 dB
40.1 dB
40.4 dB
40.8 dB
41.2 dB
41.3 dB
41.5 dB
41.4 dB
41.5 dB
41.5 dB
41.7 dB
41.7 dB
41.7 dB
41.5 dB
41.4 dB
41.5 dB
41.4 dB
41.3 dB
41.4 dB
41.2 dB
41.0 dB
40.9 dB
40.3 dB
40.3 dB
45.8 dB
Power Level
1.4 dBmV
-7.2 dBmV
-6.4 dBmV
-5.5 dBmV
-4.5 dBmV
-3.4 dBmV
-2.7 dBmV
-2.1 dBmV
-1.5 dBmV
-1.0 dBmV
0.7 dBmV
0.2 dBmV
0.1 dBmV
0.3 dBmV
0.5 dBmV
0.5 dBmV
0.6 dBmV
0.8 dBmV
1.0 dBmV
1.1 dBmV
1.2 dBmV
1.3 dBmV
1.3 dBmV
1.4 dBmV
1.5 dBmV
1.5 dBmV
1.7 dBmV
1.6 dBmV
1.4 dBmV
1.2 dBmV
0.6 dBmV
0.5 dBmV
6.8 dBmV
Modulation
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
OFDM
Upstream
Channel Bonding Value
Index
1
2
3
4
Lock Status
Locked
Locked
Locked
Locked
Frequency
36 MHz
30 MHz
24 MHz
17 MHz
Symbol Rate
5120
5120
5120
5120
Power Level
38.5 dBmV
37.8 dBmV
37.5 dBmV
37.0 dBmV
Modulation
QAM
QAM
QAM
QAM
Channel Type
ATDMA
ATDMA
ATDMA
ATDMA
CM Error Codewords
Index
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
Unerrored Codewords
97428625
51333698
53934978
53961433
53973812
53984632
53997866
54009803
54021550
54031702
54042983
54053717
54062942
54074465
54088606
54099269
54110802
54121620
54133085
54137412
54149435
54160275
54171280
54182514
54193047
54203509
54214392
54226205
54237295
54248884
54270100
54253285
97428625
Correctable Codewords
14678130
1
575
593
541
554
557
547
560
670
602
595
1001
1238
567
580
637
559
604
624
591
607
593
606
629
560
595
562
533
536
525
570
14678130
Uncorrectable Codewords
125458
0
1987
1779
1817
1730
1746
1739
1693
2030
1940
1963
2840
3155
1933
1953
1901
1920
1947
1932
1942
1976
1973
1869
1846
1875
1830
1861
1863
1852
1892
1684
125458

Packet loss is 2-5% regardless of splitter. Splitters typically give 3-4 loss in dBmV. The single connector gives a loss of ~1 dBmV. I also have tried ViewSonic VSIEQ-6-860 Line Equalizers. 


Reply from 1.1.1.1: bytes=32 time=22ms TTL=58
Reply from 1.1.1.1: bytes=32 time=22ms TTL=58
Reply from 1.1.1.1: bytes=32 time=22ms TTL=58
Reply from 1.1.1.1: bytes=32 time=23ms TTL=58
Request timed out.
Reply from 1.1.1.1: bytes=32 time=22ms TTL=58
Reply from 1.1.1.1: bytes=32 time=23ms TTL=58
Reply from 1.1.1.1: bytes=32 time=23ms TTL=58
Reply from 1.1.1.1: bytes=32 time=21ms TTL=58
Reply from 1.1.1.1: bytes=32 time=23ms TTL=58
Reply from 1.1.1.1: bytes=32 time=23ms TTL=58
Reply from 1.1.1.1: bytes=32 time=25ms TTL=58
Reply from 1.1.1.1: bytes=32 time=23ms TTL=58
Reply from 1.1.1.1: bytes=32 time=23ms TTL=58
Request timed out.
Reply from 1.1.1.1: bytes=32 time=23ms TTL=58
Reply from 1.1.1.1: bytes=32 time=23ms TTL=58
Reply from 1.1.1.1: bytes=32 time=23ms TTL=58
Reply from 1.1.1.1: bytes=32 time=23ms TTL=58
Reply from 1.1.1.1: bytes=32 time=21ms TTL=58
Reply from 1.1.1.1: bytes=32 time=26ms TTL=58
Reply from 1.1.1.1: bytes=32 time=22ms TTL=58
Reply from 1.1.1.1: bytes=32 time=22ms TTL=58
Reply from 1.1.1.1: bytes=32 time=24ms TTL=58
Reply from 1.1.1.1: bytes=32 time=23ms TTL=58
Reply from 1.1.1.1: bytes=32 time=23ms TTL=58
Reply from 1.1.1.1: bytes=32 time=21ms TTL=58
Reply from 1.1.1.1: bytes=32 time=21ms TTL=58
Reply from 1.1.1.1: bytes=32 time=24ms TTL=58
Reply from 1.1.1.1: bytes=32 time=22ms TTL=58
Reply from 1.1.1.1: bytes=32 time=23ms TTL=58
Reply from 1.1.1.1: bytes=32 time=22ms TTL=58
Reply from 1.1.1.1: bytes=32 time=40ms TTL=58
Reply from 1.1.1.1: bytes=32 time=22ms TTL=58
Reply from 1.1.1.1: bytes=32 time=24ms TTL=58
Reply from 1.1.1.1: bytes=32 time=24ms TTL=58
Reply from 1.1.1.1: bytes=32 time=23ms TTL=58
Reply from 1.1.1.1: bytes=32 time=21ms TTL=58
Reply from 1.1.1.1: bytes=32 time=28ms TTL=58
Reply from 1.1.1.1: bytes=32 time=22ms TTL=58
Reply from 1.1.1.1: bytes=32 time=22ms TTL=58
Reply from 1.1.1.1: bytes=32 time=23ms TTL=58
Reply from 1.1.1.1: bytes=32 time=23ms TTL=58
Reply from 1.1.1.1: bytes=32 time=21ms TTL=58
Reply from 1.1.1.1: bytes=32 time=24ms TTL=58
Reply from 1.1.1.1: bytes=32 time=23ms TTL=58
Reply from 1.1.1.1: bytes=32 time=21ms TTL=58
Request timed out.
Reply from 1.1.1.1: bytes=32 time=23ms TTL=58
Reply from 1.1.1.1: bytes=32 time=28ms TTL=58

Ping statistics for 1.1.1.1:
Packets: Sent = 142, Received = 137, Lost = 5 (3% loss),
Approximate round trip times in milli-seconds:
Minimum = 21ms, Maximum = 40ms, Average = 23ms



Reply from 8.8.8.8: bytes=32 time=19ms TTL=118
Reply from 8.8.8.8: bytes=32 time=24ms TTL=118
Request timed out.
Reply from 8.8.8.8: bytes=32 time=21ms TTL=118
Reply from 8.8.8.8: bytes=32 time=23ms TTL=118
Reply from 8.8.8.8: bytes=32 time=22ms TTL=118
Reply from 8.8.8.8: bytes=32 time=30ms TTL=118
Reply from 8.8.8.8: bytes=32 time=22ms TTL=118
Reply from 8.8.8.8: bytes=32 time=21ms TTL=118
Reply from 8.8.8.8: bytes=32 time=23ms TTL=118
Reply from 8.8.8.8: bytes=32 time=22ms TTL=118
Reply from 8.8.8.8: bytes=32 time=23ms TTL=118
Reply from 8.8.8.8: bytes=32 time=22ms TTL=118
Reply from 8.8.8.8: bytes=32 time=25ms TTL=118
Reply from 8.8.8.8: bytes=32 time=22ms TTL=118
Reply from 8.8.8.8: bytes=32 time=24ms TTL=118
Reply from 8.8.8.8: bytes=32 time=22ms TTL=118
Reply from 8.8.8.8: bytes=32 time=21ms TTL=118
Reply from 8.8.8.8: bytes=32 time=22ms TTL=118
Reply from 8.8.8.8: bytes=32 time=23ms TTL=118
Reply from 8.8.8.8: bytes=32 time=23ms TTL=118
Reply from 8.8.8.8: bytes=32 time=20ms TTL=118
Reply from 8.8.8.8: bytes=32 time=23ms TTL=118
Reply from 8.8.8.8: bytes=32 time=26ms TTL=118
Reply from 8.8.8.8: bytes=32 time=20ms TTL=118
Reply from 8.8.8.8: bytes=32 time=21ms TTL=118
Reply from 8.8.8.8: bytes=32 time=23ms TTL=118
Reply from 8.8.8.8: bytes=32 time=28ms TTL=118
Reply from 8.8.8.8: bytes=32 time=21ms TTL=118
Reply from 8.8.8.8: bytes=32 time=22ms TTL=118
Reply from 8.8.8.8: bytes=32 time=22ms TTL=118
Reply from 8.8.8.8: bytes=32 time=28ms TTL=118
Reply from 8.8.8.8: bytes=32 time=23ms TTL=118
Reply from 8.8.8.8: bytes=32 time=23ms TTL=118
Reply from 8.8.8.8: bytes=32 time=23ms TTL=118
Reply from 8.8.8.8: bytes=32 time=23ms TTL=118
Reply from 8.8.8.8: bytes=32 time=23ms TTL=118
Reply from 8.8.8.8: bytes=32 time=22ms TTL=118
Request timed out.
Reply from 8.8.8.8: bytes=32 time=22ms TTL=118
Reply from 8.8.8.8: bytes=32 time=21ms TTL=118
Reply from 8.8.8.8: bytes=32 time=29ms TTL=118

Ping statistics for 8.8.8.8:
Packets: Sent = 95, Received = 92, Lost = 3 (3% loss),
Approximate round trip times in milli-seconds:
Minimum = 19ms, Maximum = 33ms, Average = 22ms


Tracing route to one.one.one.one [1.1.1.1]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 9 ms 11 ms 9 ms 10.129.120.1
3 12 ms 9 ms 10 ms 100.126.184.8
4 8 ms 11 ms 9 ms 100.122.125.84
5 23 ms 20 ms 21 ms dalsbprj02-ae2.0.rd.dl.cox.net [68.1.2.121]
6 22 ms 23 ms 30 ms 141.101.74.82
7 * 24 ms 23 ms one.one.one.one [1.1.1.1]

Ping statistics for 10.129.120.1:
Packets: Sent = 100, Received = 95, Lost = 5 (5% loss),
Approximate round trip times in milli-seconds:
Minimum = 4ms, Maximum = 16ms, Average = 10ms

Ping statistics for 100.126.184.8:
Packets: Sent = 68, Received = 67, Lost = 1 (1% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 22ms, Average = 11ms

Ping statistics for 100.122.125.84:
Packets: Sent = 100, Received = 97, Lost = 3 (3% loss),
Approximate round trip times in milli-seconds:
Minimum = 9ms, Maximum = 34ms, Average = 11ms

Ping statistics for 192.168.0.1:
Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 2ms, Average = 1ms

4 Replies

  • Bruce's avatar
    Bruce
    Honored Contributor III
    I do not want a technician in my home

    If you live in an apartment complex, you could just limit the tech to the Comm Room of the complex.

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @AnonymousComplainer41

    I apologize for any inconvenience this has caused. I see we have replied to your email and scheduled a tech visit. Please let us know if you have further issues after the visit.

    Jonathan J
    Cox Moderator
  • Morbert's avatar
    Morbert
    New Contributor

    If youve had issues and are currently experiencing packet loss. The only way to prompt Cox to maintain their infrastructure is to hold them account. Save your screen shots of the tracert and ping tests, Submit a complaint with the FTC and FCC. As a company, Cox wants to spend as little as possible and lie to you about the cause of the network issues.   However, as a utility receiving federal funding... They have guidelines they must maintain.

    it took me 6 months, 100s of calls, 7 tech visits and 3 new modems. Once the complaint was filed... They fixed the node that was clearly having the issues in the South West,


    • AnonymousCompla's avatar
      AnonymousCompla
      New Contributor II

      How do I do that? The tech just told me everything is fine but I just tested it while he was telling me it was fine and I got this... he blamed my splitter but its the exact same splitter that came in the modem box.. then he blamed a gold fitting I bought at a hardware store for like $5. Then he blamed my wall outlet which he said looked fine. Its like Cox blames everything except Cox. We said why is the upload speed so low and he said "speeds may vary" but it should be over 30 Mbps. And we pay for gigabit so the downstream should be closer to 900-1000 Mbps. The first picture is with his device. Notice the red X.

       

      Ping statistics for 1.1.1.1:
      Packets: Sent = 74, Received = 72, Lost = 2 (2% loss),
      Approximate round trip times in milli-seconds:
      Minimum = 19ms, Maximum = 28ms, Average = 23ms