Packet loss of 2-5% on all devices
Yes I have tried two different splitters and a single male-to-female single connector to only one outlet in the apartment. The packet loss is less noticeable on certain days and more on others. I have tried unplugging the modem/router I have from Cox. I do not want a technician in my home. The problem is obviously outside the apartment. The power levels and SNR was better a month ago when I checked. The lowest power level used to be around -7 dBmV on Channel 1. Can yal come fix your box or cables or whatever? I'm tired of these excuses. Its not the modem, its not the splitter, and its not me. Fix your connection Cox. This is affecting our ability to work from home and is costing us hundreds of dollars which I know you will not pay us for.
With splitter:
Downstream
|
Channel Bonding Value | ||||||||||||||||||||||||||||||||
Index |
29
|
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
20
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
28
|
30
|
31
|
32
|
159
|
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Frequency |
849 MHz
|
681 MHz
|
687 MHz
|
693 MHz
|
699 MHz
|
705 MHz
|
711 MHz
|
717 MHz
|
723 MHz
|
729 MHz
|
735 MHz
|
741 MHz
|
747 MHz
|
753 MHz
|
759 MHz
|
765 MHz
|
771 MHz
|
777 MHz
|
783 MHz
|
789 MHz
|
795 MHz
|
801 MHz
|
807 MHz
|
813 MHz
|
819 MHz
|
825 MHz
|
831 MHz
|
837 MHz
|
843 MHz
|
855 MHz
|
861 MHz
|
867 MHz
|
300000000
|
SNR |
41.4 dB
|
35.8 dB
|
36.3 dB
|
37.0 dB
|
37.9 dB
|
38.8 dB
|
39.3 dB
|
39.8 dB
|
40.4 dB
|
40.6 dB
|
41.0 dB
|
41.3 dB
|
41.5 dB
|
41.6 dB
|
41.8 dB
|
41.7 dB
|
41.9 dB
|
41.9 dB
|
41.8 dB
|
41.8 dB
|
42.0 dB
|
41.9 dB
|
41.6 dB
|
41.9 dB
|
41.6 dB
|
41.7 dB
|
41.7 dB
|
41.4 dB
|
41.3 dB
|
41.0 dB
|
40.5 dB
|
40.5 dB
|
46.4 dB
|
Power Level |
-2.2 dBmV
|
-10.1 dBmV
|
-9.5 dBmV
|
-8.6 dBmV
|
-7.6 dBmV
|
-6.4 dBmV
|
-5.9 dBmV
|
-5.2 dBmV
|
-4.4 dBmV
|
-4.3 dBmV
|
-3.7 dBmV
|
-3.4 dBmV
|
-3.1 dBmV
|
-3.0 dBmV
|
-2.7 dBmV
|
-3.0 dBmV
|
-2.7 dBmV
|
-2.5 dBmV
|
-2.5 dBmV
|
-2.3 dBmV
|
-2.2 dBmV
|
-2.2 dBmV
|
-2.4 dBmV
|
-1.9 dBmV
|
-2.3 dBmV
|
-2.0 dBmV
|
-1.8 dBmV
|
-2.0 dBmV
|
-2.2 dBmV
|
-2.5 dBmV
|
-3.1 dBmV
|
-3.0 dBmV
|
3.5 dBmV
|
Modulation |
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
OFDM
|
Upstream
|
Channel Bonding Value | ||||
Index |
1
|
2
|
3
|
4
|
|
---|---|---|---|---|---|
Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
|
Frequency |
36 MHz
|
30 MHz
|
24 MHz
|
17 MHz
|
|
Symbol Rate |
5120
|
5120
|
5120
|
5120
|
|
Power Level |
41.5 dBmV
|
41.0 dBmV
|
40.5 dBmV
|
40.5 dBmV
|
|
Modulation |
QAM
|
QAM
|
QAM
|
QAM
|
|
Channel Type |
ATDMA
|
ATDMA
|
ATDMA
|
ATDMA
|
CM Error Codewords | |||||||||||||||||||||||||||||||||
Index |
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
20
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
28
|
29
|
30
|
31
|
32
|
33
|
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Unerrored Codewords |
16745512
|
27446304
|
30041895
|
30086793
|
30093861
|
30097736
|
30103575
|
30109417
|
30114543
|
30119131
|
30123647
|
30129263
|
30132822
|
30137238
|
30144935
|
30149608
|
30154367
|
30159068
|
30163916
|
30163188
|
30168964
|
30173907
|
30179651
|
30184819
|
30189955
|
30195440
|
30201179
|
30206704
|
30212523
|
30217378
|
30235227
|
30215276
|
16745512
|
Correctable Codewords |
2597457
|
0
|
575
|
592
|
540
|
554
|
557
|
547
|
560
|
670
|
602
|
595
|
1001
|
1238
|
567
|
580
|
637
|
559
|
604
|
624
|
591
|
607
|
593
|
606
|
629
|
560
|
595
|
562
|
533
|
536
|
525
|
570
|
2597457
|
Uncorrectable Codewords |
80
|
0
|
1987
|
1779
|
1817
|
1730
|
1746
|
1739
|
1693
|
2030
|
1940
|
1963
|
2840
|
3155
|
1933
|
1953
|
1901
|
1920
|
1947
|
1932
|
1942
|
1976
|
1973
|
1869
|
1846
|
1875
|
1830
|
1861
|
1863
|
1852
|
1892
|
1684
|
80
|
With male/female single connector:
Downstream
|
Channel Bonding Value | ||||||||||||||||||||||||||||||||
Index |
29
|
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
20
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
28
|
30
|
31
|
32
|
159
|
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Frequency |
849 MHz
|
681 MHz
|
687 MHz
|
693 MHz
|
699 MHz
|
705 MHz
|
711 MHz
|
717 MHz
|
723 MHz
|
729 MHz
|
735 MHz
|
741 MHz
|
747 MHz
|
753 MHz
|
759 MHz
|
765 MHz
|
771 MHz
|
777 MHz
|
783 MHz
|
789 MHz
|
795 MHz
|
801 MHz
|
807 MHz
|
813 MHz
|
819 MHz
|
825 MHz
|
831 MHz
|
837 MHz
|
843 MHz
|
855 MHz
|
861 MHz
|
867 MHz
|
300000000
|
SNR |
40.9 dB
|
34.9 dB
|
35.4 dB
|
36.3 dB
|
37.2 dB
|
38.2 dB
|
38.7 dB
|
39.2 dB
|
39.7 dB
|
40.1 dB
|
40.4 dB
|
40.8 dB
|
41.2 dB
|
41.3 dB
|
41.5 dB
|
41.4 dB
|
41.5 dB
|
41.5 dB
|
41.7 dB
|
41.7 dB
|
41.7 dB
|
41.5 dB
|
41.4 dB
|
41.5 dB
|
41.4 dB
|
41.3 dB
|
41.4 dB
|
41.2 dB
|
41.0 dB
|
40.9 dB
|
40.3 dB
|
40.3 dB
|
45.8 dB
|
Power Level |
1.4 dBmV
|
-7.2 dBmV
|
-6.4 dBmV
|
-5.5 dBmV
|
-4.5 dBmV
|
-3.4 dBmV
|
-2.7 dBmV
|
-2.1 dBmV
|
-1.5 dBmV
|
-1.0 dBmV
|
0.7 dBmV
|
0.2 dBmV
|
0.1 dBmV
|
0.3 dBmV
|
0.5 dBmV
|
0.5 dBmV
|
0.6 dBmV
|
0.8 dBmV
|
1.0 dBmV
|
1.1 dBmV
|
1.2 dBmV
|
1.3 dBmV
|
1.3 dBmV
|
1.4 dBmV
|
1.5 dBmV
|
1.5 dBmV
|
1.7 dBmV
|
1.6 dBmV
|
1.4 dBmV
|
1.2 dBmV
|
0.6 dBmV
|
0.5 dBmV
|
6.8 dBmV
|
Modulation |
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
OFDM
|
Upstream
|
Channel Bonding Value | ||||
Index |
1
|
2
|
3
|
4
|
|
---|---|---|---|---|---|
Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
|
Frequency |
36 MHz
|
30 MHz
|
24 MHz
|
17 MHz
|
|
Symbol Rate |
5120
|
5120
|
5120
|
5120
|
|
Power Level |
38.5 dBmV
|
37.8 dBmV
|
37.5 dBmV
|
37.0 dBmV
|
|
Modulation |
QAM
|
QAM
|
QAM
|
QAM
|
|
Channel Type |
ATDMA
|
ATDMA
|
ATDMA
|
ATDMA
|
CM Error Codewords | |||||||||||||||||||||||||||||||||
Index |
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
20
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
28
|
29
|
30
|
31
|
32
|
33
|
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Unerrored Codewords |
97428625
|
51333698
|
53934978
|
53961433
|
53973812
|
53984632
|
53997866
|
54009803
|
54021550
|
54031702
|
54042983
|
54053717
|
54062942
|
54074465
|
54088606
|
54099269
|
54110802
|
54121620
|
54133085
|
54137412
|
54149435
|
54160275
|
54171280
|
54182514
|
54193047
|
54203509
|
54214392
|
54226205
|
54237295
|
54248884
|
54270100
|
54253285
|
97428625
|
Correctable Codewords |
14678130
|
1
|
575
|
593
|
541
|
554
|
557
|
547
|
560
|
670
|
602
|
595
|
1001
|
1238
|
567
|
580
|
637
|
559
|
604
|
624
|
591
|
607
|
593
|
606
|
629
|
560
|
595
|
562
|
533
|
536
|
525
|
570
|
14678130
|
Uncorrectable Codewords |
125458
|
0
|
1987
|
1779
|
1817
|
1730
|
1746
|
1739
|
1693
|
2030
|
1940
|
1963
|
2840
|
3155
|
1933
|
1953
|
1901
|
1920
|
1947
|
1932
|
1942
|
1976
|
1973
|
1869
|
1846
|
1875
|
1830
|
1861
|
1863
|
1852
|
1892
|
1684
|
125458
|
Packet loss is 2-5% regardless of splitter. Splitters typically give 3-4 loss in dBmV. The single connector gives a loss of ~1 dBmV. I also have tried ViewSonic VSIEQ-6-860 Line Equalizers.
Reply from 1.1.1.1: bytes=32 time=22ms TTL=58
Reply from 1.1.1.1: bytes=32 time=22ms TTL=58
Reply from 1.1.1.1: bytes=32 time=22ms TTL=58
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Request timed out.
Reply from 1.1.1.1: bytes=32 time=22ms TTL=58
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Reply from 1.1.1.1: bytes=32 time=23ms TTL=58
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Reply from 1.1.1.1: bytes=32 time=23ms TTL=58
Reply from 1.1.1.1: bytes=32 time=23ms TTL=58
Request timed out.
Reply from 1.1.1.1: bytes=32 time=23ms TTL=58
Reply from 1.1.1.1: bytes=32 time=23ms TTL=58
Reply from 1.1.1.1: bytes=32 time=23ms TTL=58
Reply from 1.1.1.1: bytes=32 time=23ms TTL=58
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Reply from 1.1.1.1: bytes=32 time=26ms TTL=58
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Reply from 1.1.1.1: bytes=32 time=22ms TTL=58
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Reply from 1.1.1.1: bytes=32 time=23ms TTL=58
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Reply from 1.1.1.1: bytes=32 time=21ms TTL=58
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Reply from 1.1.1.1: bytes=32 time=23ms TTL=58
Reply from 1.1.1.1: bytes=32 time=22ms TTL=58
Reply from 1.1.1.1: bytes=32 time=40ms TTL=58
Reply from 1.1.1.1: bytes=32 time=22ms TTL=58
Reply from 1.1.1.1: bytes=32 time=24ms TTL=58
Reply from 1.1.1.1: bytes=32 time=24ms TTL=58
Reply from 1.1.1.1: bytes=32 time=23ms TTL=58
Reply from 1.1.1.1: bytes=32 time=21ms TTL=58
Reply from 1.1.1.1: bytes=32 time=28ms TTL=58
Reply from 1.1.1.1: bytes=32 time=22ms TTL=58
Reply from 1.1.1.1: bytes=32 time=22ms TTL=58
Reply from 1.1.1.1: bytes=32 time=23ms TTL=58
Reply from 1.1.1.1: bytes=32 time=23ms TTL=58
Reply from 1.1.1.1: bytes=32 time=21ms TTL=58
Reply from 1.1.1.1: bytes=32 time=24ms TTL=58
Reply from 1.1.1.1: bytes=32 time=23ms TTL=58
Reply from 1.1.1.1: bytes=32 time=21ms TTL=58
Request timed out.
Reply from 1.1.1.1: bytes=32 time=23ms TTL=58
Reply from 1.1.1.1: bytes=32 time=28ms TTL=58
Ping statistics for 1.1.1.1:
Packets: Sent = 142, Received = 137, Lost = 5 (3% loss),
Approximate round trip times in milli-seconds:
Minimum = 21ms, Maximum = 40ms, Average = 23ms
Reply from 8.8.8.8: bytes=32 time=19ms TTL=118
Reply from 8.8.8.8: bytes=32 time=24ms TTL=118
Request timed out.
Reply from 8.8.8.8: bytes=32 time=21ms TTL=118
Reply from 8.8.8.8: bytes=32 time=23ms TTL=118
Reply from 8.8.8.8: bytes=32 time=22ms TTL=118
Reply from 8.8.8.8: bytes=32 time=30ms TTL=118
Reply from 8.8.8.8: bytes=32 time=22ms TTL=118
Reply from 8.8.8.8: bytes=32 time=21ms TTL=118
Reply from 8.8.8.8: bytes=32 time=23ms TTL=118
Reply from 8.8.8.8: bytes=32 time=22ms TTL=118
Reply from 8.8.8.8: bytes=32 time=23ms TTL=118
Reply from 8.8.8.8: bytes=32 time=22ms TTL=118
Reply from 8.8.8.8: bytes=32 time=25ms TTL=118
Reply from 8.8.8.8: bytes=32 time=22ms TTL=118
Reply from 8.8.8.8: bytes=32 time=24ms TTL=118
Reply from 8.8.8.8: bytes=32 time=22ms TTL=118
Reply from 8.8.8.8: bytes=32 time=21ms TTL=118
Reply from 8.8.8.8: bytes=32 time=22ms TTL=118
Reply from 8.8.8.8: bytes=32 time=23ms TTL=118
Reply from 8.8.8.8: bytes=32 time=23ms TTL=118
Reply from 8.8.8.8: bytes=32 time=20ms TTL=118
Reply from 8.8.8.8: bytes=32 time=23ms TTL=118
Reply from 8.8.8.8: bytes=32 time=26ms TTL=118
Reply from 8.8.8.8: bytes=32 time=20ms TTL=118
Reply from 8.8.8.8: bytes=32 time=21ms TTL=118
Reply from 8.8.8.8: bytes=32 time=23ms TTL=118
Reply from 8.8.8.8: bytes=32 time=28ms TTL=118
Reply from 8.8.8.8: bytes=32 time=21ms TTL=118
Reply from 8.8.8.8: bytes=32 time=22ms TTL=118
Reply from 8.8.8.8: bytes=32 time=22ms TTL=118
Reply from 8.8.8.8: bytes=32 time=28ms TTL=118
Reply from 8.8.8.8: bytes=32 time=23ms TTL=118
Reply from 8.8.8.8: bytes=32 time=23ms TTL=118
Reply from 8.8.8.8: bytes=32 time=23ms TTL=118
Reply from 8.8.8.8: bytes=32 time=23ms TTL=118
Reply from 8.8.8.8: bytes=32 time=23ms TTL=118
Reply from 8.8.8.8: bytes=32 time=22ms TTL=118
Request timed out.
Reply from 8.8.8.8: bytes=32 time=22ms TTL=118
Reply from 8.8.8.8: bytes=32 time=21ms TTL=118
Reply from 8.8.8.8: bytes=32 time=29ms TTL=118
Ping statistics for 8.8.8.8:
Packets: Sent = 95, Received = 92, Lost = 3 (3% loss),
Approximate round trip times in milli-seconds:
Minimum = 19ms, Maximum = 33ms, Average = 22ms
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.0.1
2 9 ms 11 ms 9 ms 10.129.120.1
3 12 ms 9 ms 10 ms 100.126.184.8
4 8 ms 11 ms 9 ms 100.122.125.84
5 23 ms 20 ms 21 ms dalsbprj02-ae2.0.rd.dl.cox.net [68.1.2.121]
6 22 ms 23 ms 30 ms 141.101.74.82
7 * 24 ms 23 ms one.one.one.one [1.1.1.1]
Packets: Sent = 100, Received = 95, Lost = 5 (5% loss),
Approximate round trip times in milli-seconds:
Minimum = 4ms, Maximum = 16ms, Average = 10ms
Packets: Sent = 68, Received = 67, Lost = 1 (1% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 22ms, Average = 11ms
Packets: Sent = 100, Received = 97, Lost = 3 (3% loss),
Approximate round trip times in milli-seconds:
Minimum = 9ms, Maximum = 34ms, Average = 11ms
Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 2ms, Average = 1ms