Packet loss of 2-5% on all devices

Question

Yes I have tried two different splitters and a single male-to-female single connector to only one outlet in the apartment. The packet loss is less noticeable on certain days and more on others. I have tried unplugging the modem/router I have from Cox. I do not want a technician in my home. The problem is obviously outside the apartment. The power levels and SNR was better a month ago when I checked. The lowest power level used to be around -7 dBmV on Channel 1. Can yal come fix your box or cables or whatever? I'm tired of these excuses. Its not the modem, its not the splitter, and its not me. Fix your connection Cox. This is affecting our ability to work from home and is costing us hundreds of dollars which I know you will not pay us for.

With splitter:

Downstream

Channel Bonding Value

Index

29

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

30

31

32

159

Lock Status

Locked

Frequency

849 MHz

681 MHz

687 MHz

693 MHz

699 MHz

705 MHz

711 MHz

717 MHz

723 MHz

729 MHz

735 MHz

741 MHz

747 MHz

753 MHz

759 MHz

765 MHz

771 MHz

777 MHz

783 MHz

789 MHz

795 MHz

801 MHz

807 MHz

813 MHz

819 MHz

825 MHz

831 MHz

837 MHz

843 MHz

855 MHz

861 MHz

867 MHz

300000000

SNR

41.4 dB

35.8 dB

36.3 dB

37.0 dB

37.9 dB

38.8 dB

39.3 dB

39.8 dB

40.4 dB

40.6 dB

41.0 dB

41.3 dB

41.5 dB

41.6 dB

41.8 dB

41.7 dB

41.9 dB

41.8 dB

42.0 dB

41.9 dB

41.6 dB

41.9 dB

41.6 dB

41.7 dB

41.4 dB

41.3 dB

41.0 dB

40.5 dB

46.4 dB

Power Level

-2.2 dBmV

-10.1 dBmV

-9.5 dBmV

-8.6 dBmV

-7.6 dBmV

-6.4 dBmV

-5.9 dBmV

-5.2 dBmV

-4.4 dBmV

-4.3 dBmV

-3.7 dBmV

-3.4 dBmV

-3.1 dBmV

-3.0 dBmV

-2.7 dBmV

-3.0 dBmV

-2.7 dBmV

-2.5 dBmV

-2.3 dBmV

-2.2 dBmV

-2.4 dBmV

-1.9 dBmV

-2.3 dBmV

-2.0 dBmV

-1.8 dBmV

-2.0 dBmV

-2.2 dBmV

-2.5 dBmV

-3.1 dBmV

-3.0 dBmV

3.5 dBmV

Modulation

256 QAM

OFDM

Upstream

Channel Bonding Value

Index

1

2

3

4

Lock Status

Locked

Frequency

36 MHz

30 MHz

24 MHz

17 MHz

Symbol Rate

5120

Power Level

41.5 dBmV

41.0 dBmV

40.5 dBmV

Modulation

QAM

Channel Type

ATDMA

CM Error Codewords

Index

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

31

32

33

Unerrored Codewords

16745512

27446304

30041895

30086793

30093861

30097736

30103575

30109417

30114543

30119131

30123647

30129263

30132822

30137238

30144935

30149608

30154367

30159068

30163916

30163188

30168964

30173907

30179651

30184819

30189955

30195440

30201179

30206704

30212523

30217378

30235227

30215276

16745512

Correctable Codewords

2597457

0

575

592

540

554

557

547

560

670

602

595

1001

1238

567

580

637

559

604

624

591

607

593

606

629

560

595

562

533

536

525

570

2597457

Uncorrectable Codewords

80

0

1987

1779

1817

1730

1746

1739

1693

2030

1940

1963

2840

3155

1933

1953

1901

1920

1947

1932

1942

1976

1973

1869

1846

1875

1830

1861

1863

1852

1892

1684

80

With male/female single connector:

Downstream

Channel Bonding Value

Index

29

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

30

31

32

159

Lock Status

Locked

Frequency

849 MHz

681 MHz

687 MHz

693 MHz

699 MHz

705 MHz

711 MHz

717 MHz

723 MHz

729 MHz

735 MHz

741 MHz

747 MHz

753 MHz

759 MHz

765 MHz

771 MHz

777 MHz

783 MHz

789 MHz

795 MHz

801 MHz

807 MHz

813 MHz

819 MHz

825 MHz

831 MHz

837 MHz

843 MHz

855 MHz

861 MHz

867 MHz

300000000

SNR

40.9 dB

34.9 dB

35.4 dB

36.3 dB

37.2 dB

38.2 dB

38.7 dB

39.2 dB

39.7 dB

40.1 dB

40.4 dB

40.8 dB

41.2 dB

41.3 dB

41.5 dB

41.4 dB

41.5 dB

41.7 dB

41.5 dB

41.4 dB

41.5 dB

41.4 dB

41.3 dB

41.4 dB

41.2 dB

41.0 dB

40.9 dB

40.3 dB

45.8 dB

Power Level

1.4 dBmV

-7.2 dBmV

-6.4 dBmV

-5.5 dBmV

-4.5 dBmV

-3.4 dBmV

-2.7 dBmV

-2.1 dBmV

-1.5 dBmV

-1.0 dBmV

0.7 dBmV

0.2 dBmV

0.1 dBmV

0.3 dBmV

0.5 dBmV

0.6 dBmV

0.8 dBmV

1.0 dBmV

1.1 dBmV

1.2 dBmV

1.3 dBmV

1.4 dBmV

1.5 dBmV

1.7 dBmV

1.6 dBmV

1.4 dBmV

1.2 dBmV

0.6 dBmV

0.5 dBmV

6.8 dBmV

Modulation

256 QAM

OFDM

Upstream

Channel Bonding Value

Index

1

2

3

4

Lock Status

Locked

Frequency

36 MHz

30 MHz

24 MHz

17 MHz

Symbol Rate

5120

Power Level

38.5 dBmV

37.8 dBmV

37.5 dBmV

37.0 dBmV

Modulation

QAM

Channel Type

ATDMA

CM Error Codewords

Index

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

31

32

33

Unerrored Codewords

97428625

51333698

53934978

53961433

53973812

53984632

53997866

54009803

54021550

54031702

54042983

54053717

54062942

54074465

54088606

54099269

54110802

54121620

54133085

54137412

54149435

54160275

54171280

54182514

54193047

54203509

54214392

54226205

54237295

54248884

54270100

54253285

97428625

Correctable Codewords

14678130

1

575

593

541

554

557

547

560

670

602

595

1001

1238

567

580

637

559

604

624

591

607

593

606

629

560

595

562

533

536

525

570

14678130

Uncorrectable Codewords

125458

0

1987

1779

1817

1730

1746

1739

1693

2030

1940

1963

2840

3155

1933

1953

1901

1920

1947

1932

1942

1976

1973

1869

1846

1875

1830

1861

1863

1852

1892

1684

125458

Packet loss is 2-5% regardless of splitter. Splitters typically give 3-4 loss in dBmV. The single connector gives a loss of ~1 dBmV. I also have tried ViewSonic VSIEQ-6-860 Line Equalizers.&nbsp;

Reply from 1.1.1.1: bytes=32 time=22ms TTL=58Reply from 1.1.1.1: bytes=32 time=22ms TTL=58Reply from 1.1.1.1: bytes=32 time=22ms TTL=58Reply from 1.1.1.1: bytes=32 time=23ms TTL=58Request timed out.Reply from 1.1.1.1: bytes=32 time=22ms TTL=58Reply from 1.1.1.1: bytes=32 time=23ms TTL=58Reply from 1.1.1.1: bytes=32 time=23ms TTL=58Reply from 1.1.1.1: bytes=32 time=21ms TTL=58Reply from 1.1.1.1: bytes=32 time=23ms TTL=58Reply from 1.1.1.1: bytes=32 time=23ms TTL=58Reply from 1.1.1.1: bytes=32 time=25ms TTL=58Reply from 1.1.1.1: bytes=32 time=23ms TTL=58Reply from 1.1.1.1: bytes=32 time=23ms TTL=58Request timed out.Reply from 1.1.1.1: bytes=32 time=23ms TTL=58Reply from 1.1.1.1: bytes=32 time=23ms TTL=58Reply from 1.1.1.1: bytes=32 time=23ms TTL=58Reply from 1.1.1.1: bytes=32 time=23ms TTL=58Reply from 1.1.1.1: bytes=32 time=21ms TTL=58Reply from 1.1.1.1: bytes=32 time=26ms TTL=58Reply from 1.1.1.1: bytes=32 time=22ms TTL=58Reply from 1.1.1.1: bytes=32 time=22ms TTL=58Reply from 1.1.1.1: bytes=32 time=24ms TTL=58Reply from 1.1.1.1: bytes=32 time=23ms TTL=58Reply from 1.1.1.1: bytes=32 time=23ms TTL=58Reply from 1.1.1.1: bytes=32 time=21ms TTL=58Reply from 1.1.1.1: bytes=32 time=21ms TTL=58Reply from 1.1.1.1: bytes=32 time=24ms TTL=58Reply from 1.1.1.1: bytes=32 time=22ms TTL=58Reply from 1.1.1.1: bytes=32 time=23ms TTL=58Reply from 1.1.1.1: bytes=32 time=22ms TTL=58Reply from 1.1.1.1: bytes=32 time=40ms TTL=58Reply from 1.1.1.1: bytes=32 time=22ms TTL=58Reply from 1.1.1.1: bytes=32 time=24ms TTL=58Reply from 1.1.1.1: bytes=32 time=24ms TTL=58Reply from 1.1.1.1: bytes=32 time=23ms TTL=58Reply from 1.1.1.1: bytes=32 time=21ms TTL=58Reply from 1.1.1.1: bytes=32 time=28ms TTL=58Reply from 1.1.1.1: bytes=32 time=22ms TTL=58Reply from 1.1.1.1: bytes=32 time=22ms TTL=58Reply from 1.1.1.1: bytes=32 time=23ms TTL=58Reply from 1.1.1.1: bytes=32 time=23ms TTL=58Reply from 1.1.1.1: bytes=32 time=21ms TTL=58Reply from 1.1.1.1: bytes=32 time=24ms TTL=58Reply from 1.1.1.1: bytes=32 time=23ms TTL=58Reply from 1.1.1.1: bytes=32 time=21ms TTL=58Request timed out.Reply from 1.1.1.1: bytes=32 time=23ms TTL=58Reply from 1.1.1.1: bytes=32 time=28ms TTL=58
Ping statistics for 1.1.1.1: Packets: Sent = 142, Received = 137, Lost = 5 (3% loss),Approximate round trip times in milli-seconds: Minimum = 21ms, Maximum = 40ms, Average = 23ms

Reply from 8.8.8.8: bytes=32 time=19ms TTL=118Reply from 8.8.8.8: bytes=32 time=24ms TTL=118Request timed out.Reply from 8.8.8.8: bytes=32 time=21ms TTL=118Reply from 8.8.8.8: bytes=32 time=23ms TTL=118Reply from 8.8.8.8: bytes=32 time=22ms TTL=118Reply from 8.8.8.8: bytes=32 time=30ms TTL=118Reply from 8.8.8.8: bytes=32 time=22ms TTL=118Reply from 8.8.8.8: bytes=32 time=21ms TTL=118Reply from 8.8.8.8: bytes=32 time=23ms TTL=118Reply from 8.8.8.8: bytes=32 time=22ms TTL=118Reply from 8.8.8.8: bytes=32 time=23ms TTL=118Reply from 8.8.8.8: bytes=32 time=22ms TTL=118Reply from 8.8.8.8: bytes=32 time=25ms TTL=118Reply from 8.8.8.8: bytes=32 time=22ms TTL=118Reply from 8.8.8.8: bytes=32 time=24ms TTL=118Reply from 8.8.8.8: bytes=32 time=22ms TTL=118Reply from 8.8.8.8: bytes=32 time=21ms TTL=118Reply from 8.8.8.8: bytes=32 time=22ms TTL=118Reply from 8.8.8.8: bytes=32 time=23ms TTL=118Reply from 8.8.8.8: bytes=32 time=23ms TTL=118Reply from 8.8.8.8: bytes=32 time=20ms TTL=118Reply from 8.8.8.8: bytes=32 time=23ms TTL=118Reply from 8.8.8.8: bytes=32 time=26ms TTL=118Reply from 8.8.8.8: bytes=32 time=20ms TTL=118Reply from 8.8.8.8: bytes=32 time=21ms TTL=118Reply from 8.8.8.8: bytes=32 time=23ms TTL=118Reply from 8.8.8.8: bytes=32 time=28ms TTL=118Reply from 8.8.8.8: bytes=32 time=21ms TTL=118Reply from 8.8.8.8: bytes=32 time=22ms TTL=118Reply from 8.8.8.8: bytes=32 time=22ms TTL=118Reply from 8.8.8.8: bytes=32 time=28ms TTL=118Reply from 8.8.8.8: bytes=32 time=23ms TTL=118Reply from 8.8.8.8: bytes=32 time=23ms TTL=118Reply from 8.8.8.8: bytes=32 time=23ms TTL=118Reply from 8.8.8.8: bytes=32 time=23ms TTL=118Reply from 8.8.8.8: bytes=32 time=23ms TTL=118Reply from 8.8.8.8: bytes=32 time=22ms TTL=118Request timed out.Reply from 8.8.8.8: bytes=32 time=22ms TTL=118Reply from 8.8.8.8: bytes=32 time=21ms TTL=118Reply from 8.8.8.8: bytes=32 time=29ms TTL=118
Ping statistics for 8.8.8.8: Packets: Sent = 95, Received = 92, Lost = 3 (3% loss),Approximate round trip times in milli-seconds: Minimum = 19ms, Maximum = 33ms, Average = 22ms

Tracing route to one.one.one.one [1.1.1.1]over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 9 ms 11 ms 9 ms 10.129.120.1
3 12 ms 9 ms 10 ms 100.126.184.8
4 8 ms 11 ms 9 ms 100.122.125.84
5 23 ms 20 ms 21 ms dalsbprj02-ae2.0.rd.dl.cox.net [68.1.2.121]
6 22 ms 23 ms 30 ms 141.101.74.82
7 * 24 ms 23 ms one.one.one.one [1.1.1.1]

Ping statistics for 10.129.120.1: Packets: Sent = 100, Received = 95, Lost = 5 (5% loss),Approximate round trip times in milli-seconds: Minimum = 4ms, Maximum = 16ms, Average = 10ms

Ping statistics for 100.126.184.8: Packets: Sent = 68, Received = 67, Lost = 1 (1% loss),Approximate round trip times in milli-seconds: Minimum = 7ms, Maximum = 22ms, Average = 11ms

Ping statistics for 100.122.125.84: Packets: Sent = 100, Received = 97, Lost = 3 (3% loss),Approximate round trip times in milli-seconds: Minimum = 9ms, Maximum = 34ms, Average = 11ms

Ping statistics for 192.168.0.1: Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 2ms, Average = 1ms

bruce · Answer

I do not want a technician in my home
If you live in an apartment complex, you could just limit the tech to the Comm Room of the complex.

jonathanj · Answer

@AnonymousComplainer41

I apologize for any inconvenience this has caused. I see we have replied to your email and scheduled a tech visit. Please let us know if you have further issues after the visit.

Jonathan J                          
Cox Moderator

morbert · Answer

If youve had issues and are currently experiencing packet loss. The only way to prompt Cox to maintain their infrastructure is to hold them account. Save your screen shots of the tracert and ping tests, Submit a complaint with the FTC and FCC. As a company, Cox wants to spend as little as possible and lie to you about the cause of the network issues. However, as a utility receiving federal funding... They have guidelines they must maintain.

it took me 6 months, 100s of calls, 7 tech visits and 3 new modems. Once the complaint was filed... They fixed the node that was clearly having the issues in the South West,

anonymouscompla · Answer

How do I do that? The tech just told me everything is fine but I just tested it while he was telling me it was fine and I got this... he blamed my splitter but its the exact same splitter that came in the modem box.. then he blamed a gold fitting I bought at a hardware store for like $5. Then he blamed my wall outlet which he said looked fine. Its like Cox blames everything except Cox. We said why is the upload speed so low and he said "speeds may vary" but it should be over 30 Mbps. And we pay for gigabit so the downstream should be closer to 900-1000 Mbps. The first picture is with his device. Notice the red X.

Ping statistics for 1.1.1.1:
Packets: Sent = 74, Received = 72, Lost = 2 (2% loss),
Approximate round trip times in milli-seconds:
Minimum = 19ms, Maximum = 28ms, Average = 23ms

&nbsp;

Ping statistics for 1.1.1.1: Packets: Sent = 74, Received = 72, Lost = 2 (2% loss),Approximate round trip times in milli-seconds: Minimum = 19ms, Maximum = 28ms, Average = 23ms

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Packet loss of 2-5% on all devices

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