Forum Discussion

mahan's avatar
mahan
New Contributor II
6 years ago

Packet loss and and ping timeouts in Las Vegas

As others have stated there has been a significant degradation of service in the Las Vegas area with Cox. Multiple restarts of cable modem and router does not resolve the issue. My VOIP phone is cons...
  • mahan's avatar
    mahan
    6 years ago

    The issue seems to have resolved itself... Literally as soon as I purchased Cox Complete Care online my modem rebooted and there are no more ping timeouts... Seems rather strange.

KevinM2's avatar
KevinM2
Former Moderator
Hi Mahan, I am not detecting any packet loss on your modem at this time, and your equipment levels appear to be within the normal specifications. Can you please perform a hard-wired speed test, using the Cox Internet Speed Test tool, http://bit.ly/2VsdGbX? I recommend performing the speed tests without the VPN. I am including a link that provides useful information on ways to improve your internet service as a whole:

www.cox.com/.../achieving-gigablast-speeds.html
www.cox.com/.../fixing-slow-wifi.html
www.cox.com/.../ways-to-improve-your-internet-speed-experience.html

Are you able to provide traceroutes to cox.com, google.com, and espn.com, without being logged into the VPN? -Kevin M. Cox Support Forum Moderator
mahan's avatar
mahan
New Contributor II
6 years ago

The issue seems to have resolved itself... Literally as soon as I purchased Cox Complete Care online my modem rebooted and there are no more ping timeouts... Seems rather strange.