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MCPerfect's avatar
MCPerfect
New Contributor
6 years ago

Packet Loss & Lags - Please Help!

Not an expert here but I have followed various suggestions to reset devices, ipconfig release/renew/flushdns, connect directly to the Netgear modem, etc. The issue only started to happen the morning ...
  • Becky's avatar
    Becky
    6 years ago
    Hi MCPerfect, my bet is that the splitter has come to the end of its lifespan and needs to be replaced. However, it is also possible that the amp has failed or is no longer necessary. Are you able to bypass the splitter and connect the modem directly to the coax from the cable outlet? If so, reset the modem after bypassing the splitter. Then run a test in your game environment and see if the packet loss and latency issues continue. If there is no packet loss or lag, replace the splitter. You can pick up a decent splitter at stores like Walmart, Target, Home Depot, Amazon, or any electronics store. Cox recommends a coaxial 5-1000 MHz splitter with a signal loss of only 3.5dB on each output port. If bypassing and/or replacing the splitter doesn't completely resolve the packet loss and latency issues, you can bypass the amplifier and test your gaming environment again. If you still experience issues after replacing the splitter, I recommend scheduling a service call so an on-site technician can determine if the amplifier is still necessary. -Becky, Cox Support Forums Moderator
Becky's avatar
Becky
Moderator
Hi MCPerfect, your modem is reporting packet loss. Are there any splitters on the coax connection to the modem? -Becky, Cox Support Forums Moderator
MCPerfect's avatar
MCPerfect
New Contributor
6 years ago

https://ibb.co/yB8j0JG

Hi Becky! Yes, I found these in the closet.  A splitter next to a "Amplifier".  What should I do next?

And thanks for your help on this!

  • Becky's avatar
    Becky
    Moderator
    6 years ago
    Hi MCPerfect, my bet is that the splitter has come to the end of its lifespan and needs to be replaced. However, it is also possible that the amp has failed or is no longer necessary. Are you able to bypass the splitter and connect the modem directly to the coax from the cable outlet? If so, reset the modem after bypassing the splitter. Then run a test in your game environment and see if the packet loss and latency issues continue. If there is no packet loss or lag, replace the splitter. You can pick up a decent splitter at stores like Walmart, Target, Home Depot, Amazon, or any electronics store. Cox recommends a coaxial 5-1000 MHz splitter with a signal loss of only 3.5dB on each output port. If bypassing and/or replacing the splitter doesn't completely resolve the packet loss and latency issues, you can bypass the amplifier and test your gaming environment again. If you still experience issues after replacing the splitter, I recommend scheduling a service call so an on-site technician can determine if the amplifier is still necessary. -Becky, Cox Support Forums Moderator
    • MCPerfect's avatar
      MCPerfect
      New Contributor
      6 years ago

      Hi Becky,  A technician came over this morning and identified another splitter in the attic as the problem source.  It's been running fine with minimum packet loss so far after the replacement.  Thank you for your help!

      |------------------------------------------------------------------------------------------|
      | WinMTR statistics |
      | Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
      |------------------------------------------------|------|------|------|------|------|------|
      | router.asus.com - 0 | 941 | 941 | 0 | 1 | 13 | 0 |
      | 10.72.32.1 - 2 | 875 | 858 | 3 | 8 | 31 | 7 |
      | ip68-4-12-128.oc.oc.cox.net - 3 | 867 | 848 | 4 | 10 | 40 | 12 |
      | 100.120.104.0 - 3 | 851 | 828 | 6 | 11 | 136 | 9 |
      | 68.1.1.171 - 2 | 882 | 867 | 7 | 13 | 110 | 13 |
      | 70.191.61.10 - 2 | 874 | 857 | 7 | 13 | 48 | 9 |
      | ae1-br01-eqla1.as57976.net - 3 | 843 | 818 | 8 | 34 | 794 | 11 |
      | be1-pe02-eqla1.as57976.net - 3 | 870 | 852 | 6 | 12 | 36 | 11 |
      | 24.105.30.129 - 3 | 851 | 828 | 7 | 13 | 34 | 13 |
      |________________________________________________|______|______|______|______|______|______|
      WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

      Interestingly, before the tech visit I chatted with an agent who confirmed that 10.72.32.1 is a cox hob and not my modem.  Since I was determined to have a tech here to investigate thoroughly, I didn't ask him to dig further on the cox hub front.

      Anyway, so far so good. Thx again! 🙂

      • Becky's avatar
        Becky
        Moderator
        6 years ago
        Hi MCPerfect, I'm glad to hear things are looking up! Don't hesitate to let us know if you experience any further issues with latency or packet loss. -Becky, Cox Support Forums Moderator