Forum Discussion

UnifiedOblivion's avatar
UnifiedOblivion
New Contributor
5 years ago

Packet Burst and Packet Loss

So, I have been having packet burst heavily when playing games online and when this happens sometimes the ping will spike for a brief amount of time.There also has been some packet loss here and there. I have been experiencing this for about two months at this point. I have recently tried solving this since it is extremely hard to play anything. I have gotten a new modem and router, replaced my ethernet cable, got a ethernet pcie card, and reinstalled windows. Nothing has fixed it. I have a tech coming out tomorrow to see if they can do anything. Has anyone else been experiencing this and has anyone gotten this resolved? I hate to but, I might have to switch to another isp if this issue can't be fixed. It has gone on for far to long and if it is just a matter of network congestion then, I will have to if I want it to be resolved asap.

Thanks.

packet burst
packet loss
  • DLabit29's avatar
    DLabit29
    Contributor
    5 years ago

    I'm actually in thr same exact boat. For about 5 months now. I've tried to switch, but nothing else is available in my area .

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    5 years ago
    @UnifiedOblivion

    Please let us know if you have further issues after the technician's visit.


    Jonathan J
    Cox Moderator







  • Jschuess's avatar
    Jschuess
    New Contributor
    5 years ago

    Same condition here.  I'm a long-time Cox customer paying for the 200Mbps package. My ping is typically 50ms or less, 0% packet loss....but when playing Warzone for the past couple months I've been getting packet burst constantly.  This makes my game unplayable at times and nothing I've tried via my own research has fixed the issue.  Ethernet settings, graphics settings, drivers, router resets, etc.  I'm sure the Cox system is stressed with so many still working from home, but if this does end up being an issue specific to Cox and Warzone game servers then I'll be forced to switch ISP's as well.

    • BenS1's avatar
      BenS1
      Former Moderator
      5 years ago
      Hi Jschuess,

      Are you able to perform multiple traceroutes, WinMTRs, or PingPlotter results to the Warzone game serve to pinpoint where you lag may be coming from?


      Ben S.
      Cox Support Forums Moderator
  • ArisenPick's avatar
    ArisenPick
    New Contributor
    5 years ago

    I have the same issue im on a 5th visit from a tech tomorrow and no fix yet. hopefully this next tech know something