Over the outages

launalou2785 we can help!  Please send an email to cox.help@cox.com and include a link to this Forums post along with your full name and address. 

I am on day 5 for pathetic internet.  I think the staff at cox gets a email template telling then what to say for being the victim of this scam. The problem is lack of competition and they have no incentive to fix or clueless as to what the problem is.  They brag about how fast it is but what good is it when it’s down all the time.  I am going to try the T mobile home internet, it’s not has fast but it’s reliable as I have had it as a backup for a couple years. Going to convert to all in,. The only consistency they have is price increases.  Which now hits me two ways by paying the increase and losing money on my business with no internet.    I am praying the T mobile handles the stress test I will be giving it so I can cancel these guys and send a note to the BBB…. Pathetic 

My internet service has been unstable since May 7th 2024. Lots of Tech visits. 2 Tech visits in the past 2 weeks. Last week there were 2 techs & one was a supervisor. They all see noise on the upstream. Nothing gets done. Tech support just now told me to reboot the modem. It's been rebooted at least 6 times this evening. The last option is send a tech out again. Why? How many tech visits to confirm everything from the curb to the modem, including the modem, is NEW and excellent. When it is connected everything is great. Having Customer Care for 24 years hasn't helped at all.