Over the outages
This is my third day with unstable internet service. I work from home, kids have homework and I also stream everything. The fact we have to use our hotspots is an exceptional
Forum Discussion
My internet service has been unstable since May 7th 2024. Lots of Tech visits. 2 Tech visits in the past 2 weeks. Last week there were 2 techs & one was a supervisor. They all see noise on the upstream. Nothing gets done. Tech support just now told me to reboot the modem. It's been rebooted at least 6 times this evening. The last option is send a tech out again. Why? How many tech visits to confirm everything from the curb to the modem, including the modem, is NEW and excellent. When it is connected everything is great. Having Customer Care for 24 years hasn't helped at all.
Hi charangel. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on X at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator
Wow! That went so.uth pretty quickly
