Outages and inconsistent information from Cox
We have been without internet and TV service for about 48 hours now. I have gotten rare texts from Cox saying they are "still working to resolve the issue." One online agent told me it was related to...
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Sounds like a upgrade that went wrong. The planned part was probably only over night during maintenance period. Once something goes wrong it takes time to diagnose the problem and prepare a ETR. Hopefully they fix it soon. For trending reasons, what area are you in? AZ or OK by any chance?
Not to hijack the thread here, but I am in Maricopa County, AZ and have had outages since June 21st.
For the first few weeks, Cox insisted I continue resetting my modem/router, ensuring connections are tight, etc. Now, their app just says there's "network impacting issues" for about 3 weeks with no updates. Very frustrating.
What model modem do you have? Hopefully not a Panoramic gateway. Can you post the signal levels? Also, anything critical in the logs?
Also, I hear there is a big outage/update going on today near Phoenix. See here. Maybe they are finally fixing the issue?
Can't post the signal levels right now unfortunately, but I have a Motorola Modem that I purchased about a year ago, not a Panoramic gateway through Cox. Model: MB8611. Nothing critical in the logs when I checked a few days ago. I'm paying for 1GB service and speed tests usually come back fine (around 700MB - 1GB). However, the outages are intermittent and VERY frequent. Maybe 5+ times per hour.
Thanks for the link to the update. Hopefully that addresses the issue out where I live as well (east side of Maricopa County).
I hear Motorola modems have a hard time if the signal is too strong. Probably not your issue but something to keep in mind when you look at your signal levels. Also, I understand the heat we have been seeing may play a role. Do you notice if the outages are during high-noon or other hot times? Either way, fingers crossed for you.
