Outage
I’m getting really tired of not having internet. The outage started with the storm this past Wednesday and each time someone calls it gets responded by the stupid link that says that there is an outa...
Forum Discussion
Hello sgerman, when unplanned events occur. Outages will be posted so customers can be alerted that we are aware of your concern. As for information regarding what occurred. Outage tickets are not updated until resolved and ticket completed by the repair tech. We would not be able to ever provide specific information due to its unplanned nature. We apologize for the delays restoring service due to what appears to be a weather event in your area. The purpose of our forums is to allow customers interact and help one another with questions or concerns they have with their equipment or programs. If you have specific concerns where you need our assistance. Please reach us on Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the complete service address to get started.
We get it’s a weather event. But days? This wasn’t a hurricane.
