Forum Discussion

RyanHitch's avatar
RyanHitch
New Contributor II
4 years ago

Outage

I have had an outage for 3 days now. No tv and no internet. And of course i am in quarantine! Is this normal to have an outage this long? 
margot's avatar
margot
New Contributor
4 years ago

I have contacted by chat and by phone 4 times. No one has any information. This is extremely frustrating.

  • margot's avatar
    margot
    New Contributor
    4 years ago

    The app and the website do not say there is an outage. The agents say there is no outage report that they can find saying what is going on or when service will be restored. I had to pay for a hotspot for work, cannot access any of the services I pay for through other accounts, and most recently, cannot watch the nfl playoffs. This is ridiculus.

    • RyanHitch's avatar
      RyanHitch
      New Contributor II
      4 years ago

      Yeah this is horrible. I can't get any word on when this will be fixed

      • SharonL's avatar
        SharonL
        Former Moderator
        4 years ago
        Hello Ryan,

        I am sorry to hear you are experiencing issues with your services. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

        Thank you.

        Sharon
        Cox Support Forum Moderator
  • SharonL's avatar
    SharonL
    Former Moderator
    4 years ago
    Hello Margot,

    I am sorry to hear you are experiencing issues with your services. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Thank you.

    Sharon
    Cox Support Forum Moderator
    • margot's avatar
      margot
      New Contributor
      4 years ago

      I messaged on facebook, as it is now Sunday and no service since Thursday. I have now contacted 3 times through the Cox live chat, twice via phone, this forum, and facebook messenger. I'm still being told that no agents have information, that it is an area outage but they don't know the area. I've asked for someone to be sent out to my house, and was told because it is listed as an area outage, they have people working on it, but have not report about it.