Outage Every Week
Cox is the only internet provider available in my area so unfortunately I can not switch, but every week I am experiencing an outage with my internet. I still have to pay $70 a month for inconsistent...
Forum Discussion
Are they declared outages? If so, contact Cox for a credit. If not, did you want to troubleshoot? If so, tell us about your network and how it's configured. What model modem/router? How does the coax get from the pole/street to the room the modem is in? Does the modem's light change?
Yes, they are always declared outages. I believe it’s the infrastructure in my area I will have to ask my dad more about it (he used to be a tech for cox). I have the Panoramic wifi modem
See if your dad can contact dispatch or the SOC and see what is going on. Nothing really anyone here(including moderators) can do about outages. They can only see what customers can see on the outage page. You might have luck calling in and asking for CAG/Tier 2 but that is a long shot too.
Thank you!
Let us know how it goes. I can show you how to check your signal levels and logs that might shed some light on the cause of the problem.
