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abscott's avatar
New Contributor
4 years ago

Outage “resolved” but still no internet

Tuesday at around 7 we lost internet. Cox sent us a text stating it was resolved on yesterday morning but here we sit 36 hours later with still no internet. I work from home due to Covid and I have had to use my mobile hotspot for the last 3 days. Which is problematic. After calling they stated the outage was resolved but they can’t get a technician. Soonest they can come out is the 11th after 5. So that is a whole week without internet and a week that I am unable to do my job efficiently. I have reset my modem at least 10 time and to no avail. No internet.

1 Reply

  • JonathanJ's avatar
    Former Moderator

    We try to post updated about outages being cleared for the most part it's accurate. There are times when unforeseen things happen that cause the time to change.

    Jonathan J
    Cox Moderator