Forum Discussion

Eeyore_Steve's avatar
Eeyore_Steve
New Contributor
2 years ago

Oliver is not working on the website and there is no way to report it

I found a 2 year old thread on the above topic and nothing has changed. Oliver is not working. There is no way to report that it is not working.  And there is no way to get through Oliver to chat wit...
CurtB's avatar
CurtB
Valued Contributor III
2 years ago

Chat works for me, but I wouldn't recommend it.  Email cox.help@cox.com and you'll probably get better results.

If you still want to use chat, make sure you have cookies enabled.

  • JeffinLouisiana's avatar
    JeffinLouisiana
    Contributor
    2 years ago

    Last time I tried to use chat for reporting bad signals,  they told me  "I hope you are enjoying your new upgrade". and  was useless.   There was no upgradr at the time.   They must have thought higher signals meant higher speed.    Where do these people come from?   Phone support is much better.