caseypuryear
2 months agoNew Contributor
Not Receiving DOCSIS 3.1
I would like to start by saying that I have tried with my utmost knowledge/ability to figure this out before coming to a discussion board.
I got rid of the Cox Panoramic Gateway, and bought 3rd party equipment capable of DOCSIS 3.
-Arris Surfboard SB8200
-AX1800 Router
I have the 1Gig plan, and my hardware supports DOCSIS 3.1.
To add to this, I cannot access my modem's settings to check signal levels or see if i could change those settings myself. Cox did not want to help when I called so any support would be appreciated.