Not Receiving DOCSIS 3.1
I would like to start by saying that I have tried with my utmost knowledge/ability to figure this out before coming to a discussion board. I got rid of the Cox Panoramic Gateway, and bought 3rd part...
Forum Discussion
Hello Colleen, the Modem has LED indicators showing the current status. There is a LED that signifies either DOCSIS 3.0 or 3.1. When the LED is green, the current connection is 3.0, and when the LED is Blue, the current connection is 3.1.
User Guide explaining LED status.Although my user ID and "credentials" are not able to be found, I am associated with a user who has no idea what I want to achieve haha. I can provide those details for you if need be.
Per the instructions of the SB8200 user guide, typing in 192.168.100.1 does not take me to any status screen. I believe this was due to activating the modem with Cox.
Basically, my equipment is not being used to it's fullest potential, when it absolutely should be.
The SB8200 User Guide listing steps for accessing status screenError reaching status screen.
Thanks for clarifying. I'm not sure why you are unable to access the web manager. I'm not aware that we are blocking this access, but to be honest, our support for retail equipment is limited. I'm happy to check things from our end., but we would never ask you to share any account information publicly. Please email cox.help@cox.com with your full name, complete street address, details of your concern and a link to this thread. please also include results of a speed test from www.speedtest.net.
I sent an email.
caseypuryear Thanks!
