Forum Discussion

ajaxi's avatar
ajaxi
New Contributor II
2 years ago

Not getting posted plan speeds even after in-home visit

Hi folks, wondering if this has happened to anyone else and what steps were taken to resolve. Here's my situation: Go super fast internet plan (1Gbps down, 100Mbps up) Cox Panoramic wi-fi route...
  • WiderMouthOpen's avatar
    WiderMouthOpen
    2 years ago

    Some things to try.

    1. Bypass the splitter and see what your speed is then.

    2. Put the Panoramic in bridge mode and test your speed.

    3. Post your signal levels from 192.168.0.1 > User:admin password:password > Connection > Cox Network.

    4. Compare Speedtest.net to what you get on Cox's speed test.

pennyfan's avatar
pennyfan
New Contributor

I've had the exact same issue. Your situation bullet points are the same as mine, minus having panoramic Wi-Fi. I was told my modem was old, so I went out and bought a new one. I then had to have a technician come out and same thing happened where I had decent speeds for a few hours. About the only way to get decent speeds temporarily is to reset my modem. This has been going on for the last month. 

ajaxi's avatar
ajaxi
New Contributor II
2 years ago

Might be worth trying some of the helpful tips in this thread above! Could be a signal strength issue.