It's more insidious than that for me: 1) I'm also a 2+ decade customer; my service was moved to Centreville, VA in 2/2016 until I returned to OC in 9/2019; 2) I officially had my service moved - to my original home address; but that meant nothing: my email has been broken ever since - send mail only works on COX webmail to addresses within cox.net domain; message sent outside of cox.net domain aren't delivered and there is no notification that this is so; send mail from all clients fail with message 554; chats with and calls to several "support" #s have been completely useless, and many "techs" are not knowledgeable and rude. The last "tech" was actually quite honest by agreeing with me that COX service and email are subpar. He even recommended that I discontinue using COX email. 3) My email plight has been so since 9/11, an interesting historical date.
I've decided to discontinue using COX email and welcome all advice on how to accomplish this with moderate impact.