Forum Discussion

AngryCox's avatar
AngryCox
New Contributor
7 years ago

No Internet / Rolling Internet Blackouts - Lafayette, LA

Anyone know why Lafayette, LA has been getting internet blackouts every day for the past week and a half? Seems like the internet goes down every day around 11 AM and doesnt get fixed until 10 PM (if at all). 

P.S. If my internet service isnt being provided does that mean my contract is null and I dont have to pay my bill this month? 

ConnectionLoss
NoInternet
notahappycustomer
  • tmagz's avatar
    tmagz
    New Contributor
    7 years ago

    Same thing in RI. Cox is the worst and I have had all of the large ISP'S

    • EricaW's avatar
      EricaW
      Former Moderator
      7 years ago

      Hi Tmagz,

      We can help you too. The email address is cox.help@cox.com where we can accept your report and offer assistance.

      -Erica
      Cox Support Forums Moderator

  • EricaW's avatar
    EricaW
    Former Moderator
    7 years ago
    Hi AngryCox,

    That is not at all the norm. Please take a moment to send an email to us at cox.help@cox.com with the account name and complete address, for support. We'll investigate any work performed for your part of the area, as well as anything specific to your home.

    -Erica
    Cox Support Forums Moderator