Forum Discussion

papo1mema's avatar
papo1mema
New Contributor
5 years ago

No cable or internet

My question is Cox cable goes out so much in our area are we going to get a discount on our monthly bill we must go 3/4 days a month without Cox cable I think they need to give us a break on our bill no Internet no cable no nothing  I thought Cox cable was better than Verizon I’m starting to have my second thoughts maybe I need to go back to Verizon

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    5 years ago
    @papo1mema

    The next outage you experience please email my team your full address and full name to cox.help@cox.com, so we can investigate. Also, include a link to this thread.


    Jonathan J
    Cox Moderator
  • Frustrated_in_A's avatar
    Frustrated_in_A
    New Contributor II
    5 years ago

    I'm in the same situation as u. I'm so mad that we are all scammed like this. We all paid for the service, yet constant outages and cox's customer service just shrugg.  Start complaining to Better Business Bureau.  FCC, FTC.  I think we need to start doing something to address this

  • Coxisgarbage's avatar
    Coxisgarbage
    New Contributor III
    5 years ago

    File a complaint with the FCC, if enough people do this we can hopefully get resolution.