Forum Discussion

Danielle_B_'s avatar
New Contributor II
4 years ago

new router/modem

which one should I get to replace this hunk of junk they call a panoramic that you cant even port forward out unless you pay them extra money 

something i'm already doing for a service I THOUGHT I WAS GETTING guess im not
go figure.

1 Reply

  • CrystalS's avatar
    Former Moderator
    Hello @Danielle B.

    I have included a link that gives you a list of all the modems that are compatible with our service. It has a link inside of the article that will tell you which modem is best for you. I hope this helps. Once you get your new modem, you can either call in to speak with an agent or reach out to us with the make, model, serial number, and MAC address. This way the new modem can be added to the account and activated. This can be done at as well. Please make sure that you return the rental modem to the nearest Cox Solution Retail store so that you are not charged for that equipment. You can reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at

    Crystal S.
    Cox Support Forum Moderator