Forum Discussion

JRuck504's avatar
JRuck504
New Contributor II
4 years ago

New Orleans Area - Another Slow Upload Speed Here

I see a lot of posts dealing with slow upload speeds, here is mine lol.  Why are there so many people dealing with this?! I switched over from AT&T internet back in Novemeber and the first few week...
JRuck504's avatar
JRuck504
New Contributor II

I signed up for outage updates and they said it was fixed this morning. It was working fine until about 10 minutes ago to where I'm back to 0.25 upload speed. 

I'd love some answers, this is extremely frustrating that I have to use my phones Hotspot to use the internet. 

Please let us know what is going on. 

Allan's avatar
Allan
Moderator
4 years ago
@JRuck504, I can confirm that you are no longer in an area wide outage. However, your modem is reporting some time out errors and noise on the upstream channels. Are there any splitters or signal amps on the cable line going to the modem? -Allan, Cox Support Forums Moderator.
  • JRuck504's avatar
    JRuck504
    New Contributor II
    4 years ago

    Hi Allan, everything was installed in November as I am a new customer. The installer found the coax coming from outside and it goes straight from the wall to the modem. 

    • BenS1's avatar
      BenS1
      Former Moderator
      4 years ago
      @JRuck504,

      Thanks for letting us know there are no splitters. This may need further investigation, please email us at cox.help@cox.com with your full name and address.

      Ben S.
      Cox Support Forums Moderator
      • JRuck504's avatar
        JRuck504
        New Contributor II
        4 years ago

        Email sent, thanks Ben