Forum Discussion
JRuck504
New Contributor II
I signed up for outage updates and they said it was fixed this morning. It was working fine until about 10 minutes ago to where I'm back to 0.25 upload speed.
I'd love some answers, this is extremely frustrating that I have to use my phones Hotspot to use the internet.
Please let us know what is going on.
Allan
4 years agoModerator
@JRuck504, I can confirm that you are no longer in an area wide outage. However, your modem is reporting some time out errors and noise on the upstream channels. Are there any splitters or signal amps on the cable line going to the modem? -Allan, Cox Support Forums Moderator.
- JRuck5044 years agoNew Contributor II
Hi Allan, everything was installed in November as I am a new customer. The installer found the coax coming from outside and it goes straight from the wall to the modem.
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