Forum Discussion

Herman_the_Cat's avatar
Herman_the_Cat
New Contributor
5 years ago

New Online MyWifi Page

Since the My Wifi internet site page has been rebuilt, I only get a more or less blank page with a gray circle in the center with three dots in the middle of the circle. I can no longer administer my network. What can I do to fix this?

3 Replies

Sort By
  • BrianM's avatar
    BrianM
    Moderator
    5 years ago
    Have you already tried clearing cookies/cache and also a different browser to see if there is any difference? You can also use the Cox Panoramic Wifi app on an Android or iOS device.

    Brian
    Cox Support Forum Moderator
    • Herman_the_Cat's avatar
      Herman_the_Cat
      New Contributor
      5 years ago

      I went through these steps, and no improvement. URL wifi.cox.com just shows a gray circle with three dots. Is there an alternate website that didn't get rebuilt? This used to work fine, and I'm frustrated that the rebuild is broken for me.

      • KevinM2's avatar
        KevinM2
        Former Moderator
        5 years ago
        Hi Herman, we apologize for the issues. Are you going to wifi.cox.com or accessing the portal through cox.com? If you continue to have issues, please include a link to this forum thread and email us at cox.help@cox.com. In the meantime, you should be able to access your network settings using the Cox My WiFi app. -Kevin M. Cox Support Forum Moderator