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Parakeet49's avatar
Parakeet49
New Contributor II

New item on bill

What is the new item ($10) on the bill called "Cox Complete Care" which is listed as "Premium Support"? This is not anything I recall ordering or being offered. Is there any way to get rid of it?

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  • Andrew_Wees's avatar
    Andrew_Wees
    Contributor III

    you need to call it sounds like somebody added it to your account  

  • bearone2's avatar
    bearone2
    Contributor III

    agreed, it was probably offered when you talked/chatted with cs....it happened to me a while back & 1 call was all that was needed to remove it.

    it was an easy explanation, customer care doesn't work with win7.