Karen, your suggestion to "contact the software manufacturer is ludicrous - and I believe you know it. Your bosses told you to offer that "suggestion," I suspect, to try and deflect blame from Cox. But you and the myriad of other moderators and/or call center folks who keep offering us that lame suggestion are either blind to, or ignore, the fact that many of us are experiencing the same problem ON MULTIPLE 3RD PARTY APPLICATIONS.
So quit it. If you don't know how to fix it (and it's apparent to most of us out here that you don't), then just admit it, and tell us you're working on it (assuming, of course, that you ARE working on it - maybe a dangerous assumption). But please don't feed us these suggestions that are not only not helpful, but actually fly in the face of the facts. Don't treat us like we're stupid. We're not. Many (most?) of us actually know more about email servers/ports/set-up than many (most) of you appear to.
And Karen, nothing personal. I (we) know the problem lies quite a bit further up the org chart, and you're just trying to do your job the best you can. But your company did not adequately equip you with the knowledge needed to resolve these issues - perhaps because they don't have it either.
Thanks.
