Forum Discussion

DannyT's avatar
DannyT
New Contributor
5 years ago

Netflix throttling on Gig / unlimited data = BS!

I'm paying almost $170 for internet per month, and I EXPECT that to be non-throttled to ALL services.  Why are you throttling my connection to Netflix?!?   With 30 parallel connections to fast.com I'm lucky to see 300mbits.  I fire up a VPN service, and bounce thru Las Vegas from Phoenix, and I get 720mbits.  I can't run a VPN service thru my TV, nor can I run 30 parallel connections to stream an HD stream, so tell me, WTF are you throttling my connection to Netflix when I'm paying you $170 a month?  

If you want to throttle your small or medium tiers, I don't care.  I'm paying for the Ultimate Gig with Unlimited Data, not throttled data to steaming sites you don't like.  I can't pay you more money if I tried.  Give me my DATA.  All of it!     


Hope to heck we get someone new in the FCC after this election! 

/rant

  • LisaH's avatar
    LisaH
    Moderator
    5 years ago
    Hi DannyT. Cox believes in a fair and open internet and does not throttle or shape traffic. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. Do you only have this problem when streaming with Netflix? Does this happen on just the TV or on your computer as well? If you need help, please send an email to cox.help@cox.com and include this link along with your complete address and name on the account. - Lisa, Cox Support Forums Moderator