Forum Discussion

mdd's avatar
mdd
New Contributor II
3 years ago

My Panoramic WIFI Gateway is ignoring the Security Preference DISABLE COX HOTSPOT selection

Logged in as primary account owner, I set my Security preference to disable the COX HOTSPOT on my network.  I still see the COXWIFI SSID as a choice on my local networks.  If I power down the gateway...
Bruce's avatar
Bruce
Honored Contributor III
3 years ago

widermouthopen, would you still have your step-by-step instructions to disable the hotspot?

You published your excellent instructions on the following post, but someone somehow deleted your guidance.

forums.cox.com/.../98042

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    3 years ago

    I think I just copy pasted from the Cox document found here. However I think OP already tried that. Sounds like a provisioning problem. I would email Cox and ask them to reprovision the gateway.

    1. Open a web browser and enter www.cox.com/myprofile.
    2. Sign in to your account by entering your primary Cox user ID and password.
    3. From the Password, Security & Privacy section, click Privacy preferences.
    4. From the Privacy preferences page, does the Cox Hotspot section display?
      • If yes, then click the radio button next to Disable.
      • If no, then contact us for help.
    5. Click Save changes.
    • mdd's avatar
      mdd
      New Contributor II
      3 years ago

      Thanks for the response, but you essentially repeated the steps that I took in my attempt to disable the COXWIFI open network access point.

      Note:

      •  I do have the option to DISABLE radio button shown in my preferences(bullet one) and it is set to DISABLE.
      • I contacted COX support (bullet two) ... and was directed to insure the Radio button was set to DISABLE. 
      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor
        3 years ago
        I contacted COX support

        How did you contact Cox? Chat or email? Chat is notoriously bad. I would suggest using cox.help@cox.com .