Forum Discussion

Sheedog16's avatar
Sheedog16
New Contributor
5 years ago

My kids' profiles (with downtime and parental controls set) are continually being erased. I have reset the password, so its not the kids themselves. Any ideas?

My kids' profiles (with downtime and parental controls set) are continually being erased.  I have reset the password, so its not the kids themselves.  Any ideas?

  • ISPbourgeoisie's avatar
    ISPbourgeoisie
    New Contributor
    5 years ago

    what software are you using to set these schedules?

    are you accessing the gateways web based setup or through an app on your phone? do you have a router separate to a modem that allows these schedules to be set? 

    • Sheedog16's avatar
      Sheedog16
      New Contributor
      5 years ago

      Admittedly, I thought the router and modem were the same machine.  :(  I was setting up the profiles via my cell app, as well as through the web interface on my laptop.  

      • DustinP's avatar
        DustinP
        Moderator
        5 years ago
        Hello Sheedog16,

        You may utilize the Cox Panoramic WiFi App on a mobile device and setup profiles there. It sounds like this is what you're utilizing? If so, then each profile you may manage and save the settings. In order for the settings to save downtime settings, then you must click Apply in order for the changes to save. If you exit the menu and don't click Apply at the bottom of the App, then the settings will not save. Please check the Cox App again to see if you get this to save after clicking Apply.

        Some more information about features available among the Cox Panoramic WiFi App are available here: www.cox.com/residential/support/cox-panoramic-wifi-app-features.html

        Dustin
        Cox Forum Support Moderator