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tracye's avatar
tracye
New Contributor

My internet goes down every day around 5 am then comes back on several hours later. Technician already replaced my router/modem

My internet goes down every day around 5 am then comes back on several hours later. Already replaced\

Router Modem.  I see others having the same problem but does anyone know the solution?

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  • tracye's avatar
    tracye
    New Contributor

    I am not able to login to my router, I don't have the user name or password.  The light either blinks orage or is a solid red.  Then several hours later, it will come back on for the rest of the day.  It usually goes down around 5:00 am everyday.

    • MichaelJ's avatar
      MichaelJ
      Moderator
      Hi Tracye,

      Please look on the router for a sticker with the default User ID and password. Also, if your modem/router keeps going off, you may want to have another tech come out and investigate further. The Techs have access to their Field Services Tea. The Tech can escalate any issues that require further troubleshooting. The Tech can also provide you with his contact information and discuss what the next steps are. You may call us on our Toll-Free number, 1-800-234-3993. or contact us through Online Chat: www.cox.com/.../contactus.html Also, our Social Media Team is available 24/7 through Facebook, or Twitter @coxhelp, or even by email at cox.help@cox.com

      Is there anything else that we may assist you with?

      Thank you,

      Mike J.
      Cox Support Forums Moderator
      • tracye's avatar
        tracye
        New Contributor

        The technician came out again today and said the tap in the front yard is bad.  My neighbor is reporting problems with her internet going down too.  How do I make sure that Cox replaces the tap in the front yard.  My neighbor and I are connected to the same tap.