I know that having no internet access can be frustrating. There are no outages in your area. I would recommend reaching out to us via email at firstname.lastname@example.org with your full name, contact number, and full address. And let us know what your best day is to schedule a technician.
@Raymond. Sounds like we may need to take a closer look at your service. Please send us an email with your full name and address to email@example.com. Thanks. -Allan, Cox Social Media Support Specialist