Forum Discussion

jeffos's avatar
jeffos
New Contributor
5 years ago

My account was billed twice.

Today I paid my bill in the morning, and tonight I was billed again for the same service.

You have my debit card on file and I am FURIOUS that I cannot even trust you guys with my payment info on your system.  What if I didn't have enough balance in my account? I would be overdraft. 

Your call center is closed even though supposedly you have 24/7 customer service.  And your text agents are terrible, I've been waiting for a response for 20 minutes.  Someone fix this NOW.

1 Reply

  • KevinM2's avatar
    KevinM2
    Former Moderator
    Hi Jeffos, we apologize for the poor and unpleasant experience. Can you please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com regarding this issue? The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High-Speed Internet services with other customers. This post has been locked. -Kevin M. Cox Support Forum Moderator