Forum Discussion

selby's avatar
selby
New Contributor
6 years ago

Modem freezes/reboots

Modem keeps randomly rebooting itself or freezing and requires a power chop. Tech came out and said my signals look good and replaced my modem. Still having the same issue. It happens at random. It will be fine for a couple hours then bam nothing. Cannot provide logs because the modem doesn't have any.

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    Did you experience a lack of connectivity for a long period of time (several minutes or hours), even after manually rebooting the modem? Does this issue seem to occur during a specific time of day (early morning or evening, for instance)? Are all devices in the home also having this issue or is only one device affected? -Kevin M. Cox Support Forum Moderator
    • selby's avatar
      selby
      New Contributor
      6 years ago

      It does it all day. The modem is set to bridge mode because I use my own router.I would loose internet for as long as it takes for the modem to reboot and reconnected.

      I was talking with my wife last night. It has only been doing it since I upgraded to unlimited data.

    • selby's avatar
      selby
      New Contributor
      6 years ago

      The issue is that COX has my DHCP set to expire every hour and with expiration comes a modem reboot. How do I fix that? Oh and I am on my third modem since this has started.