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elenian's avatar
elenian
New Contributor

Modem Activation

Last week I bought myself a new Motorola MB8611 DOCSIS 3.1 modem, and plugged everything in to go through the activation process. This is the third time I've replaced my modem so I'm familiar with it and have never had issues.

This time though, trying to go to /activate and follow the steps - if the pages bother to load - is painfully slow. Finally, if I manage to get to the user login part of the process, it throws a 503 "Service is down or overloaded" error. I've done this multiple times in the last week and get the same response.

Is there something wrong with the service? Is there something wrong with the modem?

Thanks.

activation
modem

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  • WiderMouthOpen's avatar
    WiderMouthOpen
    Honored Contributor III

    Just to clarify, you are getting a 172.x.x.x WAN IP and are using the self registration system right? When you type your username/password, that is when you get the error? Sounds like the self registration system is down. Try calling/emailing and have them manually register your modem.

    • elenian's avatar
      elenian
      New Contributor

      Yep, self registration. I can get to my modem on 192.168.100.1 and it looks fine. And I can get to the cox registration landing site, sometimes even to the login... it just falls apart after that. So it does seem like the service is having issues.

      • Andrew_Wees's avatar
        Andrew_Wees
        Contributor III

        You need to call the self registration never works right

  • Lovemylab's avatar
    Lovemylab
    Contributor III

    Let me ensure I am understanding correctly. When are you getting the 503? Are you able to navigate to 192.168.100.1 and set the modem up, but then getting the 503 on the Cox site? Assuming you can get to the MB8611 console, when you go to Advanced, how are the signal levels looking? Are there errors on the Event Log?