Modem Activation
Last week I bought myself a new Motorola MB8611 DOCSIS 3.1 modem, and plugged everything in to go through the activation process. This is the third time I've replaced my modem so I'm familiar with it...
Forum Discussion
Did this ever get resolved? I purchased the exact same model modem (MB8611) and have the same issue. I called last night to have modem activated remotely, but the non-US team needed to escalate to US team and it was off-hours. Curious if you ever got the MB8611 to work. I tried manually setting DNS addresses, static IP addresses to match my old modem. No dice. I would occasionally be able to access the cox.com/activate page, and less frequently able to access the next page after hitting "activate modem". Mostly got page unable to load errors (either request timeout or no connection available).
If you still need assistance, feel free to email us at cox.help@cox.com and we can assist with provisioning your modem. Please include your first/last name and home address.
