Forum Discussion

jd3mrtn's avatar
jd3mrtn
New Contributor
5 years ago

May need to work from home. But current service with Cox is not reliable.

My signal drops and fades in and out. Not the router, the system was rebooted several times. This also affects video,  I often only see 1/2 a show because the wifi has dropped or signal becomes too w...
ryan_sauer's avatar
ryan_sauer
New Contributor
5 years ago

constantly. it is incredibly unreliable and goes in and out all the time. i believe they replaced the line in our roadway recently but we still have the same issues. my neighbor complains about it too, so it’s not just my setup. 

  • KevinM2's avatar
    KevinM2
    Former Moderator
    5 years ago
    @Ryan Sauer, I am detecting potential signal issues with your modem. We encourage you to make sure there are no loose or damaged connections in the home. If issues persist, it may be best to have a service technician go out to the home to investigate further. Please email us at cox.help@cox.com for additional support.

    @Jd3mrtn, you mentioned the system rebooting but not the wireless router. Do you have a separate wireless router connected to the modem? If so, did you enable bridge mode? Do you only experience drops on WiFi or does this also occur on a hard-wired connection? Here's some additional troubleshooting information:

    www.cox.com/.../extend-wifi-range.html

    -Kevin M. Cox Support Forum Moderator