Forum Discussion
Had the same thing start about a week ago as well and now I have to reset my modem at least 10x a day. Its constantly dropping during work calls and its really difficult to get through one without some kind of issue. Of course when I reached out to them they say it's a modem issue bc "..your connection appears strong." And yet every one of my phoenix coworkers and family in goodyear are having issues. They love making you spend money before actually doinganything, you know cause paying $100+ a month is not enough, I was actually considering getting a higher tier package for increased speeds but what's the point if I cant stay connected for more than 10minutes and it gets worse agter 5-6pm. After those hours it wont hold a connection for than 5 minutes. My guess is their nodes are overloaded or their wiring/boxes in my building out outdated but they just dont care since theres no other decent options in Phoenix. It's such bs if it's the increased usage due to work and school from home which it appears to be, they've had months to prepare for the increased usage for when school started up again instead they did nothing.
Sounds like we need to investigate this issue. Please email us at cox.help@cox.com with your full name and address.
Ben S.
Cox Support Forums Moderator
- J05iah5 years agoNew Contributor II
Ben, I did email support about this with detailed information. I also provided further evidence that the issue is on Cox side. I have not heard back from support, no one has contacted me about resolving the issue.
- SharonL5 years agoFormer ModeratorHello,
This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Thank you.
Sharon
Cox Support Forum Moderator
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