Major Packet Loss through Level 3 Backbone

Had the same thing start about a week ago as well and now I have to reset my modem at least 10x a day. Its constantly dropping during work calls and its really difficult to get through one without some kind of issue. Of course when I reached out to them they say it's a modem issue bc "..your connection appears strong." And yet every one of my phoenix coworkers and family in goodyear are having issues. They love making you spend money before actually doinganything, you know cause paying $100+ a month is not enough,  I was actually considering getting a higher tier package for increased speeds but what's the point if I cant stay connected for more than 10minutes and it gets worse agter 5-6pm. After those hours it wont hold a connection for than 5 minutes. My guess is their nodes are overloaded or their wiring/boxes in my building out outdated but they just dont care since theres no other decent options in Phoenix. It's such bs if it's the increased usage due to work and school from home which it appears to be, they've had months to prepare for the increased usage for when school started up again instead they did nothing.