Maintenance in the middle of the day?
Why is it that Cox has decided to bring down internet in my area for maintenance for around 4 hours? I work remotely and that is money that I will never be able to get back! It would have been one ...
Forum Discussion
@wexleria
I apologize for any inconvenience this has caused. Cox works diligently to limit the amount of downtime our customers experience. Our normal maintenance window is between midnight and 6AM. Advance notice is not always practical; however, we try to let customers know when a major issue or a network upgrade in their area will impact their service for more than one day. Credits for service outages are pro-rated based on your monthly service rate. We understand that these types of service outages can be frustrating, and we want you to know it is our highest priority to restore these services as quickly as possible. While we are unable to credit for loss of wages, We are able to credit accounts due to the service outage that occurred when we are made aware because all outages don't affect all customer's. Please feel free to reach out to our team via email at cox.help@cox.com anytime you having an issue and we be happy to investigate.
Jonathan J
Cox Moderator
I apologize for any inconvenience this has caused. Cox works diligently to limit the amount of downtime our customers experience. Our normal maintenance window is between midnight and 6AM. Advance notice is not always practical; however, we try to let customers know when a major issue or a network upgrade in their area will impact their service for more than one day. Credits for service outages are pro-rated based on your monthly service rate. We understand that these types of service outages can be frustrating, and we want you to know it is our highest priority to restore these services as quickly as possible. While we are unable to credit for loss of wages, We are able to credit accounts due to the service outage that occurred when we are made aware because all outages don't affect all customer's. Please feel free to reach out to our team via email at cox.help@cox.com anytime you having an issue and we be happy to investigate.
Jonathan J
Cox Moderator
