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Gotcha29's avatar
Gotcha29
New Contributor III
4 years ago

LTE interference with cable modem

I keep getting High uncorrectables in 2 cable modem channels at 783MHz and 789MHz did some research and Virizon is known to interfere with those channels. I bought new triple shielded cable from the block to the modem not sure what else I can do to fix the problem ? Can I disable those two channels or is there a way to shield or filter out the interference ?

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  • ColleenD's avatar
    ColleenD
    Moderator
    4 years ago
    Gotcha,

    Our system is a closed system so in a perfect world there shouldn't be interference from LTE. Shoot us an email at cox.help@cox.com with your full name, complete street address, description of the problem, and a reference to this thread so we can take a look. If there's something going on we want to get it remedied as soon as possible.

    -Colleen
    Cox Forums Moderator