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klaeber's avatar
klaeber
New Contributor
4 years ago

Loss of service

We have experienced many, many drops in Cox internet service over the past month. Very frustrating.

2 Replies

  • cstclair's avatar
    cstclair
    New Contributor II

    So we are paying $109/mo for 900 mbps lan connection speed and we can only expect to get 200 mbps.  The contractor tech that tested our node suggested downgrading to the 300 mbps plan until Cox can add more servers. 

    Basically, Cox is required to and plans to, add 25% more server capacity each year.  In March, with COVID-19 Shut down, the demand increased so much that Cox would have to add 4 years (100%) more server capacity in one weeks' time to meet the new stay at home/work at home demand.  Right now all Cox can do is move demand around to hit other servers when customers complain.  Cox is going to need to process some serious refunds and downgrades of service until they can supply the speeds that they promise / advertise.

    Also, I will be contacting Cox again because the tech was saying that there still could be a node in the area that was damaged during the looting 0.5 mi from this house.  The reduced speed coincided with the unrest we experienced two weeks ago.  Make sure they are testing the nodes near your home.

    Also, please file a complaint with the FCC:  https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=38824

  • cstclair's avatar
    cstclair
    New Contributor II

    Do you have Cox Coaxial Internet or Cox Fiber Internet?